Financial Service Representative

Description

YOUR PURPOSE

Serve as liaison between the member and the credit union. Lead responsibility includes the proactive fulfillment of consumer lending needs (loan processing, closing and disbursal), as well as other products and services whether in person, by phone or electronically. Open various account types for members, resolve issues, cross-sell value added services, interview and professionally handle the member’s daily needs. May lead the activities of Tellers or Member Service Representatives. Courses and/or training may be required

YOU ARE RESPONSIBLE FOR

Member Service

• Be an expert in identifying deposit and loan sales opportunities and provide solutions to build relationships. Consistently achieve target goals in Debt Protection and GAP sales as well as referral goals to our partners in our Mortgage Department and Horizon Retirement and Investment’s (HRI). 
• Interview loan applicants in-person or by telephone, as well as electronically. Assist members with the loan application process to ensure completeness of information. Explain the loan process to members to include loan options, insurance on loan products, loan policies, interest rates, payoffs, etc. 
• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member service and transactions.
• Conduct interviews on credit union products and services with each new credit union member. Have a thorough understanding of all products and services and the ability to educate as necessary. Open new account products and service existing memberships. Promote and cross-sell products and services based on member need. Set up new account files and provide members with all necessary information for membership, including IRA, Trust, Estate and other specialty consumer and professional accounts.  
• Provide in-person and by-telephone/email general and specific service-related information concerning credit union services or policies. Respond to member requests, problems or complaints or direct them to the appropriate person for specific information and assistance. May handle more complex questions or problems for other team members.       
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services. Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations.  
• Research accounts for deposit, withdrawal, and loan payment discrepancies. 
• Serve as a backup for member transactions as needed by branch. Assist Tellers and MSRs research and resolve discrepancies. May serve as Vault Teller.  

Administrative

• Scan daily work and perform such other functions that might be needed from time to time and assist others to complete tasks and work assignments.
• Possess knowledge of the Business Continuity Plan within area of responsibility and be able to complete necessary duties when system interruption occurs.

  COMPENSATION

At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term.

The full pay range for this position across all the states in which we hire is $20.75-$30.09. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level.

Benefits, Perks, and Other Good Stuff

We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:

· Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families

· Telemedicine for part-time employees

· Paid Group Life and Disability Insurance 

· Employee Assistance Program

· Tuition Reimbursement Program

· 401K Retirement Savings

· Employer 401K Retirement Contributions & Matching upon eligibility

· Discretionary Annual Incentive Bonus based on eligibility criteria

· Paid Time Off per Full Calendar Year:

          § 10 hours of PTO per month (prorated for reduced full-time and part-time)

          § Paid Birthday Holiday

          § 2 Paid Wellness Days

          § Up to 24 hours of Paid Volunteer Time annually

          § 11 Paid Holidays

· And More!

SUCCESS LOOKS LIKE

Our individual contributor success competencies,