Recruitment Partner Vendor Lead

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

As the RPO Lead, you will play a pivotal role in ensuring the seamless operation of our Recruitment Process Outsourcing (RPO) program. Reporting directly to the Talent Acquisition Manager, you will serve as the main liaison between Rich's and our RPO vendor, overseeing end-to-end hiring processes for all regular fulltime hourly roles across our manufacturing sites.

**While this role is listed as remote, the expected working hours will be within EST and CST time zones**

Key Accountabilities and Outcomes

• Monitor RPO recruitment teams and their daily work, providing coaching and mentoring as appropriate (either directly to the recruiters or through the RPO vendor team leader) and ensuring that each team member is sufficiently trained and positioned for success.
• Set up and facilitate weekly meetings with the RPO to review performance metrics, feedback from the plants, and discuss any challenges and how they will be addressed
• Monitor performance of the RPO overall, as well as each individual recruiter (KPIs, SLAs, etc.) to ensure all are performing to expectation, and that there is the expected level of stakeholder satisfaction (including hiring managers, AEN BPs, and candidates).
• Monitor process execution, effectiveness, and compliance by recruiter, and identify and address any challenges or concerns promptly.
• Proactively identify and address recruitment challenges by assisting the RPO with innovative solutions to optimize candidate sourcing strategies and ensure a positive candidate and hiring manager experience.
• Continually determine where process improvements need to be made, work closely with plant leadership, AEN BPs and the corporate TA team to align on the specifics of the process improvement and oversee successful implementation of it. 
• Ensure adherence to company policies and procedures. 
• Support RPO as needed to ensure that location-specific sourcing strategies are defined and implemented to expectation. 
• Pull / monitor all relevant reporting, and present / share important updates and progress as needed to the TA manager, plant leadership, etc. This includes working closely with the HRIS team to ensure all reporting is accurate and compliant.
• Maintain and audit monthly invoicing
• Primary point of contact for any audit-related work in the hourly hiring space in the plants.
• Meet w/ plant leadership on a recurring basis to ensure proper communication and information flow, service levels are being met, and any needs are being heard and addressed.
• Facilitate collaboration between internal teams and the RPO to help ensure positive, healthy and effective working relationships and communication.
• Provide appropriate support related temporary hiring in the plants, due to the integrated vendor and operational relationship between staffing full-time associates (RPO) and staffing temp labor. 
• Flex as needed to provide direct recruitment support for the corporate TA team and/or project support as needed.

Knowledge, Skills, and Experience

• At least 3 years of fulltime experience in Talent Acquisition (recruiting) required (hourly manufacturing TA experience highly preferred)
• Experience working with or directly managing an outside vendor / service provider
• Experience building strong relationships.
• Experience in either RPO or MSP Program Management strongly preferred
• Workforce program solution experience with an emphasis on continuous process improvement and leading workforce planning discussions with key stakeholders 
• Experience working with and servicing multiple sites
• Experience in recruiting / ATS software preferred
• Experience in temp labor hiring preferred
• Experience building and maintaining strong working relationship (with vendors, management, coworkers, etc.)
• Ability to thrive in a fast-paced, matrixed environment, requiring effective time management skills 
• Proficiency in MS Office suite required
• Strong problem solving and communication skills
• Strong ‘process orientation’ and experience overseeing large opera