Senior Program Manager, Operational Excellence

The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients across more than 100 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

After raising nearly 1B dollars from Andreessen Horowitz, Shopify, and other investors, Flexport is investing heavily into scaling its operations. The Operations Excellence (OE) team are the captains of this rocketship growth and central to Flexport’s success - building the people, processes, and products needed for the future of Flexport. The team's mission is to make Flexport the best freight operator in the world. We define, build, and execute the strategy to improve operations, foster a culture of continuous improvement, shape the metrics that drive our customer experience and our performance, and we partner with our technology team to build the future operating system for global trade. 

We are looking for rockstar operations leaders to reach the next orbit. As a Senior Manager of Operations Excellence in our team, you will lead the highest-impact projects in the company. You will work on issues spanning from understanding what drives value for our customers to fixing operations problems at the root to setting the agenda for our engineering team. You will work on global projects spanning multiple teams and business units, and interact with stakeholders on all levels and across the whole company. In your role, you will design the work experience for Flexporters for the years to come.

You want to:

• Help Flexport become the best freight operator in the world 
• Work on some of the most important and difficult challenges the organization faces
• Be in the place to fix issues you observe and make a real difference for your colleagues in all teams at Flexport; give people the tools and skills to perform better at a fast growing business
• Work at the intersection of business, technology, and operations, learn how to navigate the trade-offs required, shape Flexport's operating system for the future
• Get exposure to a variety of topics, geographies, stakeholders to learn what's out there, learn how to build solutions that work, and bring teams together 
• Grow as a leader: build your set of tools (e.g., continuous improvement), learn new leadership skills (e.g, working with diverse sets of stakeholders, influencing the company's agenda effectively), become a thought leader
• Build your network in the company
• Have fun as part of a high-performing team of creative leaders

You will:

• Work with stakeholders across Client Solutions, Operations/Data Services, and Engineering/Product to develop and orchestrate the various solutions elements - define the mission, build a plan, drive execution, manage stakeholders, remove roadblocks, deliver results

• Partner with North American and Global Flexport senior leaders; drive and enable operations and customer service leadership to make improvements
• Manage a team of program managers; be a mentor for and coach other managers across Flexport to help develop some of the best talent in the organization
• Drive insights from key data sets; identify key business drivers; prioritize issues to be solved for yourself, your team, and Flexport
• Quickly become an expert for the topics you own; become a thought leader for Flexport in one or more areas of expertise; guide the Flexport leadership team in making decisions
• Learn, apply, teach, and promote operational excellence principles and tools
• Work closely with tech product teams to drive the product enhancements 
• Scale yourself through others: engage other Flexporters in problem-solving and project execution, build productive relationships, resolve conflicts constructively, mentor teammates
• Find creative solutions for issues; help other Flexporters use their creativity; drive playful solution of issues; drive continuous improvement
• Look beyond symptoms; identify root causes; build scalable solutions - so the problem stays fixed
• Help weave the fabric of Flexport through working across teams, geographies, and topics
• Work hard, have fun, make history

You bring: 

• At least 6-8 years of working experience, of which at least 4 years in consulting, business operations or project management, preferably in the logistics or software development industry or in a fast growing tech startup
• At Least 2 years of experience in managing teams in program or operations settings
• Bachelor’s degree or higher, ideally in a technical field (e.g., Industrial