Market & Customer Insight Consultant at ISS Danmark

Do you thrive driving market insight initiatives? Are you passionate about Customer Engagement Survey processes, market models, whitespace and competitor analysis?  Are you eager to enhance your commercial mindset and analytical skills? Then you might be who we are looking for. Apply today and embark on a career journey with one of the biggest C25 companies in Denmark.

 

The position

We have established the foundation, now we need you to take our customer & market insight function to the next level. 

 

You´ll play a key role in shaping strategic direction by continuously monitoring market and customer developments, competitor movements, and service industry trends — ensuring these insights are effectively leveraged across the Commercial team and the broader ISS organization. You’ll help strengthen our core sales processes and contribute to initiatives aimed at shaping a strong, focused, and forward-looking commercial approach. 

 

In addition, your responsibilities will include, among others:  

 

•    Own and drive the insight into the Danish FM market, through collecting and combining data about customers, competitors & marketplace
•    Translate our insights into actionable sales tools, reports, presentations and recommendations towards our Commercial Team, Country Leadership Team, Business Units and Operations Performance
•    Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
•    Remain fully informed on market trends, other parties researches and implement best practices
•    Own, drive and report on the Customer Engagement Survey, Win/Loss & other survey initiatives across the business
•    Compile and analyse statistical data using modern and traditional methods to collect it

 

"You will join our very competent Commercial Excellence team which currently consists of 4 highly skilled and professional colleagues. As our new Market & Customer Insight Consultant you will become the trusted owner and expert of e.g. supporting our Commercial colleagues in being more effective and successful in our customer engagements, driving execution of the annual Customer Engagement Survey wheel, as well as landing and implementing our new global win/loss process. Our team is defined by mutual trust and open collaboration, where everyone supports one another naturally, and works with a shared sense of purpose.” - Ole Grooss, Commercial Excellence Manager.

 

The position is based at our Danish headquarters in Søborg, offering flexibility in work location and hours.

 

About you

You possess a growth mindset, you’re eager to constantly learn and develop, and you dare challenge current ways of thinking with well thought out ideas on how we constantly can improve our ways of doing business.

You are an excellent communicator, outgoing, a keen team player and you’re able to engage with both local and global stakeholders at all levels of the organization.

We imagine you bring a blend of the following strengths and experiences with you:

•    Masters Degree with experience from a similar role or from working as internal/external consultant
•    Strong commercial mindset and proven experience with defining, deploying and activating market & customer insight initiatives in a B2B market
•    Proven track record of driving improvement projects and initiatives
•    Solid business, analytical and critical thinking mindset, with the ability to handle large datasets
•    Solid experience with Excel & Business Intelligence, preferably PowerBI. Working knowledge with CRM programs
•    Excellent communication skills and ability to engage stakeholders at all different levels, locally as well as globally
•    Experience in the Facility Management market is an advantage
•    High professional level in Danish and English, written and verbal 

 

Working at ISS

We are one of the world’s leading providers of integrated facility services. With 300,000 colleagues globally, and 6,000 in Denmark, we focus on delivering the best facility services and creating the workplace that our customers dream of. The key word that binds us together is service. United by a commitment to exceptional service, we aim to create inclusive workplaces, foster innovation, and enhance company culture.

Our employee promise is simple yet powerful: ISS is a place to be you – a place to “Be who you are”, “Become what you want”, and “Be part of something bigger”. We have ambitious goals for how we work, how we impact our surroundings and how we treat our people.

 

We offer