Office Assistant

Brisc Plumbing is Hiring an Office Assistant!

Location: Watertown, WI (On-Site)
Schedule: Part-Time
Pay Rate: $17–$20/hour
Employment Type: Part-Time

Overview

Brisc Plumbing is looking for a reliable and detail-oriented Office Assistant to support daily operations in a fast-paced service environment. This role is ideal for someone who thrives in customer-facing situations, enjoys multitasking, and can effectively coordinate between customers and field technicians.

Responsibilities

• Answer high-volume overflow calls and provide prompt, professional customer support
• Schedule and dispatch service appointments based on technician availability and urgency
• Coordinate with field technicians to ensure timely service and customer satisfaction
• Process customer payments accurately via phone and online systems
• Maintain detailed and accurate customer records in the company database
• Resolve customer inquiries, billing questions, and service concerns
• Communicate clearly with customers regarding service timelines, pricing, and next steps

Requirements

• High school diploma or GED
• At least 1–2 years of experience in customer service
• Experience using Google Workspace
• Excellent communication skills

Nice to Have

• Experience with CRM platforms
• Understanding of dispatching technicians
• Experience working in fast-paced environments

Benefits

• No weekend work
• Growth opportunities