Sr. nCino/Salesforce Administrator

Description

About us:

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. 

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”. 

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

About this role:

The Sr. nCino/Salesforce.com Administrator will act as the process improvement manager in the development, support, and execution of enterprise strategies and related product visions regarding the nCino/Salesforce.com, working collaboratively with third-party developers, internal staff, and other key stakeholders. 

In this role you will: 

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”
• Supervision and growth of the nCino/Salesforce.com Administrators Team.
• Serve as the internal Subject Matter Expert on nCino/Salesforce.com and its uses within the banking industry.
• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users.
• Maintain user roles and profiles, security settings, access settings etc.
• Manage the loan life cycle within the nCino/Salesforce.com platform and introduce best practices.
• Develop and maintain processes, features and functionality to continuously improve data. quality, process integrity and productivity with the assistance of the end users.
• Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results.
• Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst.
• Develop a change management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst.
• Partner with business users and the nCino Business Systems Analyst to identify management. reporting needs; design and maintain necessary reports, dashboards and associated documentation.
• Work with key business stakeholders and IT to ensure successful product roll outs and releases.
• Manage day to day user provisioning and permission management.

Must haves: 

• Strong “People First” interest and ability.
• Knowledge of relevant Federal and State banking regulations 
• Knowledge of Commercial Lending and Banking in relation to both processes and regulations is a plus.
• Ability to work on a nCino/Salesforce.com platform with an understanding of the technical capabilities in order to implement and optimize the nCino loan origination system.
• Bachelor’s degree in Computer Science or related field.
• 3+ years of Salesforce administration experience or in a technical role, preferred business, or systems analyst with emphasis on system configuration and design.

Bonus Points For:

• Salesforce ADM 201 certification.
• Financial Services experience 
• Experience with configuring for Lightning Experience

Additional information

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)