Staff Assistant - Main Office

Hours:
29 Hours/Week


Staff Assistant - Main Office

The Main Office Staff Assistant serves as the welcoming first point of contact for the school, providing high-quality customer service to parents, students, teachers, and administrators in a fast-paced, high-traffic environment. This role requires excellent multitasking abilities, sound judgment, and a friendly, professional demeanor to manage the daily flow of visitors, calls, and administrative needs while maintaining a safe, organized, and efficient front office.


JOB DESCRIPTION

Title:  Staff Assistant - Main Office
Organizational / Labor Relationship:  Collective Bargaining Agreement � East Penn School District and Administrative Assistant and Instructional/Staff Assistant Employees
Status (FLSA):  Non-exempt, 10 month position, Instructional Assistants can work on normal student days.
Reporting Relationships:  Ascending � building administrator; descending � none
Evaluation:  Staff Assistants are reviewed after the initial 90 days of employment and annually thereafter by the building administrator
Position Summary:  A Staff Assistant assists the professional staff in monitoring, discipline and other duties related to supporting all students.
Qualifications
Education:  High School Diploma or GED Equivalent
 

Required Skills and Knowledge

1. Prior customer service, front-desk, or office administration experience
2. Strong multitasking skills with the ability to manage interruptions and shifting priorities
3. Strong organizational skills and attention to detail
4. Proficiency with computers, Google Workspace and standard office equipment
5. Excellent verbal and written communication skills
6. Ability to maintain confidentiality and exercise discretion (FERPA compliance)
7. Composure and problem-solving ability under pressure or during high-volume periods
8. Team-oriented with the flexibility to support multiple offices and priorities
9. Positive attitude and adaptability in a dynamic, fast-paced environment

Preferred Skills and Knowledge

1. Experience with student information systems (e.g., PowerSchool, Schoology)
2. Prior experience in a school or educational setting

Key Responsibilities

Front Desk & Customer Service

1. Greet and assist all visitors, parents, students, and staff with warmth and professionalism
2. Answer, screen, and route a high volume of phone calls promptly and courteously
3. Respond to inquiries in person, by phone, and by email, or direct them to the appropriate staff member
4. Manage visitor sign-in/sign-out procedures and issue badges per school safety protocols
5. Maintain a calm, welcoming atmosphere even during peak times or high-stress situations

Student Support

1. Process student sign-in/sign-out for early dismissal, late arrival, and appointments
2. Process working papers for eligible students
3. Coordinate student attendance calls and communicate with parents regarding absences as needed
4. Distribute messages, forms, and materials to students promptly

Administrative Support

1. Perform data entry and maintain accurate records in the student information system (SIS)
2. Prepare, copy, and/or distribute correspondence, forms, and school communications
3. Manage incoming/outgoing mail and packages

Knowledge / Skills / Abilities

1. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
2. Ability to effectively communicate with students, staff, parents, and administrators
3. Ability to build and maintain working relationships and positive rapport with students, staff, parents and administrators
4. Ability to organize and plan effectively
5. Ability to attend work regularly at assigned work hours subject to lawful leave rights and responsibilities
6. Ability to carry out assigned tasks with limited supervision
7. Understand and comply with confidentiality protocols
8. Underst