Business Systems Analyst

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

 

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

 

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

 

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

 

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

The Business Systems Analyst is responsible for analysis and documentation of business and system requirements that enable efficient, high-quality delivery of technological solutions. This role focuses on systems, workflows, and analysis while producing story-level requirements, workflow design and documentation, detailed specifications, data validation, and UAT preparation. This role will produce accurate, testable requirements that enable efficient and predictable delivery. This role supports the Direct value stream, focusing on internal systems and workflows across the quote, bind, issue, and servicing lifecycle. This includes initiatives with an emphasis on improving speed, efficiency, and operational effectiveness for underwriting and business teams.

The BSA partners closely with Product Owners, Engineers, QA, and Architecture to ensure requirements are clear, testable, and technically feasible, while operating under guidance for complex or cross-system decisions.

This role is preferred to be either full-time in office or hybrid in our Eatontown, NJ office.  Fully remote option is available.

 

 

What you will do for C&F:

 

Requirements & Analysis Support

• Support multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows.
• Gather and document business and functional requirements for discrete stories and components.
• Clarify business needs through stakeholder discussions, interviews, and review sessions.
• Translate requirements into clear, testable documentation aligned to delivery needs.

Workflow & System Understanding

• Document current state and future state workflows across internal underwriting and operational systems under guidance.
• Analyze system interactions across policy administration, document generation, and supporting platforms.
• Document current‑state and future‑state workflows under guidance.
• Data and system analysis activities, including validation and mapping.
• Address system behavior, integrations, and downstream impacts.

Story & Specification Development

• Support development of requirements that enable efficient execution of underwriting and policy lifecycle processes.
• Deliver functional specifications, user stories, acceptance criteria, and supporting artifacts.
• Ensure documentation reflects Product Owner intent and is technically feasible for engineering implementation.
• Maintain clarity and traceability between business needs and delivered functionality.

Delivery & UAT Support

• Assist in validating that delivered functionality aligns to defined business and workflow needs.
• UAT preparation by drafting test scenarios and assisting business testers.
• Defect triage/resolutio