Associate Manager, IT Support

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

We are looking for an IT Lifecycle Management Manager to join our IT Operations organization and build a world‑class asset and lifecycle management function at SoFi. This leader will own the end‑to‑end lifecycle of our end‑user and infrastructure assets—from planning and procurement through deployment, support, and secure decommissioning—ensuring our employees have the right technology, at the right time, with the right controls.

The ideal candidate is forward‑thinking, data‑driven, and hands‑on, with a strong sense of ownership. In this role, you will define the strategy, processes, and tooling for IT asset lifecycle management and lead a team responsible for delivering consistently excellent internal customer experiences while maintaining strong governance and cost controls. You will report directly to the Senior Director of IT Operations and have opportunities to make a significant and immediate impact on the reliability, security, and efficiency of SoFi’s internal technology environment.
 

What you'll do:

• Lead and develop a high-performing team responsible for IT asset and lifecycle management at scale.

• Own the end-to-end lifecycle for IT assets, from demand planning and procurement through deployment, refresh, and secure end-of-life disposition.

• Define lifecycle strategy, standards, and roadmaps aligned with IT operations, security, and business needs.

• Ensure asset data is accurate, complete, and timely across ITAM/CMDB and integrated systems (e.g., HRIS, IdP, MDM, ticketing).

• Establish and track operational metrics (e.g., asset accuracy, time-to-provision, lifecycle cost, reuse, EOL compliance) and drive data-driven improvements.

• Design, scale, and govern core lifecycle processes, including onboarding, offboarding, refresh, break/fix, and loaner programs.

• Implement and maintain strong lifecycle controls in alignment with SOX, SOC2, ISO 27001, including chain-of-custody and proof of destruction where required.

• Partner closely with Cybersecurity, Compliance, and Legal to ensure asset lifecycle practices meet data protection and regulatory obligations.

• Drive automation and tooling improvements to improve reliability, visibility, and operational efficiency across the asset lifecycle.

• Collaborate cross-functionally with Helpdesk, Endpoint Engineering, HR, Facilities, Procurement, and Finance.

• Serve as an owner for audit readiness, asset-related controls, and internal/external reviews.
   

What you'll need:

• Bachelor’s degree in Information Technology, Information Systems, Engineering, Business, or a related field; equivalent practical experience considered.

• 5+ years of experience in IT Operations, IT Asset Management, or End‑User Computing, including 2+ years in a people management or technical leadership role.

• Demonstrated experience owning or heavily contributing to IT asset lifecycle management programs in a fast‑paced, high‑growth environment.

• Strong understanding of:

  • ITIL / ITSM practices, especially around Request Fulfillment, Configuration Management, and Change Management.

  • IT Asset Management (ITAM) concepts (hardware and, ideally, software/SaaS).

  • Endpoint management, MDM, and identity concepts used in modern enterprise environments.

• Proven ability to design, document, and improve processes, with a focus on automation and scalability.

• Experience working with or alongside tools such as:

  • ITSM platforms (e.g., ServiceNow, Jira Service Management, Zendesk)

  • ITAM/CMDB tools

  • MDM/endpoint management platforms (e.g., Jamf, Intune, Kandji, Workspace ONE)

  • Inventory management and reporti