Program Manager I - Contact Center Support

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Program Manager I - Contact Center Support

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Contact Center Support Services-Clinical and Operational Improvement

                      

Job Code

T26193

                     

Shift

Days + Call

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

**Applicants must reside near Beachwood, Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

As Program Manager, you will manage and maintain initiatives related to an assigned program. Your efforts will focus on developing systems and procedures to enhance patient care within the Cleveland Clinic. In this role, you will also have numerous opportunities to advance your skills through extensive hands-on experience, all while advancing the future of healthcare.  

A caregiver in this position works 8:00am to 5:00pm with on-call requirements.  

A caregiver who excels in this role will:  

• Develop, implement, manage, and maintain operational systems and activities. 

• Serve as a liaison with all levels of the organization and outside community. 

• Manage multiple priorities and projects with competing deadlines. 

• Allocate time to meet completion requirements. 

• Serve as a coach and mentor for other positions in the department. 

• Review and monitor adherence to Human Resources policies and corporate compliance procedures. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training  

• OR High School Diploma/GED and six years of experience  

• OR Associate’s Degree and four years of experience  

• OR Master’s Degree and one year of experience

• Knowledge of statistical and financial analysis, primary research and business plan development 

Preferred qualifications for the ideal future caregiver include:  

• Experience in a healthcare setting 

• Cisco, UCCE and/or Verint experience   

Why You'll Love Working with Us:

• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP) 
• Tuition Reimbursement
• Paid Time Off (PTO) 
• Employee Discounts
• Dental and Vision Plans 
• Life Insurance and Disability 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to communicate and exchange accurate information

• Ability to travel throughout the hospital system

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marit