Sr. Manager, UX Design

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

At Reputation.com we enable large, multi-location, enterprise organizations to listen, respond, and take action based on the voice of their customers via online presence management, social media management, and customer experience management services, all integrated into a powerful Online Reputation Management platform. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

We’re looking for a talented and passionate Senior Manager UX Designer, to lead our UX design team and drive the strategic direction of user experience across our digital platforms. As a Senior Manager, you create the vision and direction of UX and UI in partnership with the Head of Product Management. You will work closely with our internal partners and our external customers, create the design direction for Reputation.com, and see your work go live on a regular basis.

We are looking for an all-around designer with both interaction and visual design skills, strong ideation skills, and passion for making difficult tasks into simple and elegant experiences. You also take time to understand the performance side of design, and also the business aspects of the products.

You thrive in a fast-paced work environment that requires strong problem-solving skills, attention to details, and independent self-direction, coupled with an aptitude for team collaboration and open communication.

You possess a clear vision of the future of user experience and have the courage to pursue forward-thinking design. You like to share your passion with and inspire designers, product managers, and engineers to follow best practices, push the boundaries of what’s possible, and deliver consistently world-class design solutions.

Responsibilities:

• Lead and manage the UX design team (domestically and globally), providing mentorship and development opportunities.

• Define and implement the UX Design strategy in partnership with the Head of Product Management and ensure alignment with company’s business goals and Product’s vision.

• Oversee the UX design process, from research and ideation through prototyping, testing, and final implementation.

• Collaborate with cross-functional teams including product management, development, and marketing, to ensure a seamless integration of UX design into product development lifecycle.

• Develop and maintain design systems, guidelines, and documentation to ensure consistency and scalability across products. 

• Stay abreast of industry trends, emerging technologies, and best practices in UX design, and integrate these insights into the design process.

• Conduct user research and analyze user feedback to identify pain points and opportunities for improvement.

• Deliver a UX vision and design system, along with a plan for evolutionary, iterative updates, that actualize the larger vis