Manager, Core Laboratory Operations

Schedule: Monday-Friday 0800-1700 with on-call and other shifts as needed

Location: Woodward

Salaried

JOB SUMMARY:

Responsible for the overall direction and management of the division operations (technical performance, personnel, education, training and administrative functions) of assigned technical operations; coordination of activities with other areas of the organization and with internal and external customers to ensure that financial and quality standards are met. Work closely with Director, Core Laboratory Operations, appropriate Tricore/Hospital Administration and technical operation Management Dyads regarding decisions on matters relating to patient care, technical performance, quality and finances. Participate in the dyad with the Directors of Clinical and Anatomic Pathology for assigned departments.

ESSENTIAL FUNCTIONS:

1. Department management and staff oversight:

a. Responsible for the overall supervision of assigned department management staff.

b. Ensure that appropriate application, interview, and selection processes are established and followed in the division, including, but not limited to interviews with peers and supervisors/tech specialists. Personally interview final candidates for key positions and work with Human Capital Management and assigned management dyads in making final selections.

c. Oversee effective completion of quarterly performance evaluations and approve compensation process for assigned departments.

d. At least quarterly, communicate with direct reports regarding their performance and counsel them as needed. Let direct reports know when they are and are not meeting job expectations. Provide guidance to direct reports on how to improve performance.

e. Ensure supervisors are conducting staff coaching, recognition, counseling as needed. Oversee and conduct employee coaching, counseling, and disciplinary actions as needed or appropriate.

f. Manage dismissal actions utilizing Human Capital Management for advice and seeking approval from the appropriate leadership regarding the proposed action.

g. Ensure that appropriate staff recognition programs are in place.

h. Be available to assist staff with questions and problem solving.

i. Maintain appropriate channels of communication within the division.

j. Provide information to staff regarding career ladder opportunities, job expectation, relevant information concerning workload, workflow, process and procedure changes and general information regarding the department and the organization.

k. Listen effectively and with the purpose of understanding employee concerns, questions, ideas, and opinions. Actively solicit staff input and feedback.

l. Coordinate and conduct department/divisional meetings on a regular basis.

m. Ensure that departmental staff meetings and adequate communication occurs in assigned departments.

2. Education and Training:

a. Ensure standardized orientation, training programs, and competency programs for assigned departments for new and existing employees are established, maintained, and monitored according to regulatory guidelines.

b. Ensure appropriate training programs are in place and executed for all levels of students assigned for rotations in departments.

c. Oversee client training and educational programs/meetings.

d. Assist with problem resolution for external clients as needed.

e. Consults with physicians, clients and sponsors regarding appropriate testing, test results and interpretations.

3. Financial:

a. Coordinate preparation and justification of assigned department budgets. Review and submit proposed budget to Director, Core Laboratory Operations.

b. Review and justify monthly variances to financial budget.

c. Ensure cost accounting is completed for new tests and reviewed annually for all tests.

d. Approve submitted capital requests and vendor payments/invoices for assigned departments prior to submission for final approval.

e. Work with Director, Core Laboratory Operations to negotiate contracts that maximize TRL and TLSC benefits.

4. Quality Assurance (QA)/Compliance: