Evening Center Manager

OTP – Referral Center Manager

The Referral Center Manager shall be assigned duties by his/her supervisor. Generally the areas of responsibility are:  overall responsibility for the after hour services including: Front Desk, Clinic Fiscal Services, Clinic Security/Greeter Staff, Intake Systems, Missed Medication Follow-Up, Referral Follow-Up, Collection of Inquire and Disposition Data and Patient Flow. The Referral Center Manager will be expected be proficient in completing the weekly PAR report and all other treatment center reports.  Assisting in Marketing and Strategy Development will be required.  The Referral Center Manager shall provide assistance to the Director in managing the clinic in accordance all regulatory and accreditation standards and guidelines including, but not limited to, DEA, Federal, State & CARF/JCAHO standards, regulations & guidelines. The Referral Center Manager will also participate in the Treatment Center’s patient record review process. The Referral Center Manager will assist under/uninsured individuals in the community diagnosed with Opioid Use Disorder (OUD) in receiving medication assisted treatment with counseling and behavioral therapies in accordance with any Grant funding requirements.

Responsibilities:

• Front Desk Services. Responsible for ensuring a positive and inviting environment.  Provides customer service training.  
• Clinic Fiscal Services. Oversees the collection of cash payments.  The verification of insurance benefits.  Ensures authorization processes are established and adhered to.  Ensures that all required patient information and data collection/entry/reporting is accomplished and meets standards and deadlines.
• Clinic Security/Greeter Staff. Provides a safe environment.  Provides customer service training.
• Monitors intake systems. Ensures easy access to the clinic.  Makes certain the patients that miss assessment appointments are contacted and encouraged to reschedule.
• Participates in the call schedule as required.
• Monitors Missed Medication Follow-Up policy.
• Ensure adequate patient flow. Schedule independent assessments patients which will include bio-psychosocial, basic mental status exam level of risk/harm, determination of proper level(s) of care.
• Complete psychosocial and treatment plans for patients.
• Develop clinical hypothesis that targets client’s exact service needs.
• Assist in development of individualized Plan of Care.
• Track all clients in the Opioid STR program.
• Log/report data per requirements of Opioid Grant Programs.
• Participate in program recruitment and referrals.
• Participate in the Opioid Grant monitoring and reporting process.
• Oversee the Opioid Grant process among participating agencies.
• Ensure multiple needs of clients are addressed and appropriate referrals are made.
• Work toward identification, engagement, and retention of clients.
• Maintain working knowledge of array of services available in the surrounding areas.
• Coordinate resources through multiple points of entry and delivery systems for the benefit of the client’s wellbeing.
• Maintain working knowledge of relevant clinical modalities such as Motivational Interviewing, Cognitive Behavioral strategies, Medication Assisted Therapy, etc.
• Ability to handle stressful situations and interact with others.
• Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
• Other duties, as assigned.

Minimum Qualifications:

• Minimum age requirement of 18.
• Must be patient centered. Customer focused, eager and energetic. Ability to work with a diverse population and exhibit excellent customer service skills.
• Bachelor’s degree or currently enrolled in a Bachelor’s Program, Counselor Credentials/ license per state requirements. Certified C