Sr. Manager Legal Billing Operations

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary
The Sr Manager Legal Billing Operations oversees and leads the Client Account Supervisors and is responsible for the overall daily operations of the Client Accounts team. This position is responsible for ensuring that staff receive the training, mentoring and coaching necessary to meet the overall business objectives of the firm. This position continually analyzes the current business processes and makes recommendations for improvement based on solid performance metrics. Tests new systems and support upgrades and enhancements.

Location

This position can be remote. Candidates may be required on occasion to visit the local office when/if needed.

Responsibilities

• Monitors the daily operations of the team. Ensures work assignments are completed in a timely manner and meeting the expectations of the attorneys and clients. Continually tracks team metrics and makes adjustments to the operations of the team as needed.

• Responsible for ensuring the team meets or exceeds performance standards and metrics.

• Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place. Develops process/workflow/workload improvements based on analysis.

• Provides appropriate training to ensure that all billing processes and policies are applied consistently across the department. Develops training materials and delivers training to staff, either in person or using electronic tools.

• Reviews performance on a continual basis. Coaches and trains staff throughout the year. Completes individual performance reviews and conducts the annual review with the employee.

• Fields billing inquiries and questions on a daily basis.

• Interacts with clients, attorneys and staff on a daily basis. Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices.

• Participates and supports all project management initiatives. May be responsible for managing a specific project to include project planning, development and execution.

• Plans and facilitates team meetings. Prepares agendas and captures/tracks important discussion items.

• Serves as subject-matter expert for the team. Responds to inquiries posed by attorneys, practice groups or other team members.

• Continually researches and remains current on best practices. Identifies, documents, and communicates system and procedural issues across departments. Liaises with leads in other departments to develop best practices and implement solutions.

• Provides leadership to and manages a team of business professionals to include coaching, mentoring and professional development. Responsible for providing performance feedback on a regular basis.

• Other duties as assigned.

Desired Skills
Two plus years' experience managing and/or overseeing a billing/invoicing team. Strong communication and interpersonal skills required to interact with staff and timekeepers. Must be a strategic, creative and innovative thinker. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs. Must have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well. Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team. Must exercise sound judgment and decision-making skills.

Minimum Education

• Highschool Diploma or GED

Preferred Education 

•  Bachelor's Degree in Finance, Accounting or similar field

Minimum Years of Experience

• 8 years experience in working in a complex billing function in a law firm or professional services organization.

• Experience with Elite and/or Aderant plus any e-Billing applications is required.

• Experience with Business Intelligence software and reporting is strongly preferred.

• Advanced proficiency with Excel is required.

• Must have excellent analytical skills and be comfortable charti