Manager of Operations

ob Summary: The Manager of Operations coordinates business transactions with shipping companies to facilitate smooth distribution activities in the warehouse. This role is also responsible for supervising warehouse staff members.

Supervisory Responsibility: The Manager of Operations supervises warehouse associates, shipping & receiving coordinators, material handlers, and production associates.

Essential Job Functions:

Operations Management (50%)

Ensure adherence to production schedules by warehouse staff to ensure proper work priority.

Coordinate work activities of supervisors and employees to maintain efficient workflow.

Forecast daily workloads and plan staffing accordingly to manage labor resources efficiently.

Maintain efficient use of warehouse space to reduce inventory movements and increase efficiency.

Review and request equipment, materials, or supplies required to process orders.

Oversee maintenance of work equipment such as forklifts and pallet jacks to ensure proper and safe functioning.

Transport goods within the warehouse and in/out of delivery vehicles via forklift or pallet jack.

Compliance and Recordkeeping (5%)

Ensure safety programs, workplace sanitation requirements, policies/procedures, and established departmental operations are followed by staff and comply with federal, state, and regulatory agency requirements.

Cross-check item quantities received/shipped against shipping orders and notify staff of inconsistencies.

Maintain records of products received and stored using scanners and manual checklists.

Supervision (25%)

Recruit, hire, train, coach, and evaluate the performance of operations staff.

Assign and prioritize duties and projects for departmental staff members.

Manage daily time tracking for assigned staff.

Coach, counsel, discipline, and terminate direct reports and site staff in accordance with company policy.

Customer Service (20%)

Communicate with clients on Key Performance Indicators (KPIs).

Maintain daily communication with clients concerning all aspects of their business.

Manage client requests and escalations in a timely manner.

Competencies:

Attention to detail

Adaptability/flexibility

Good spatial orientation

Strong driving skills

Good written and oral communication skills

Strong leadership and training skills

Equipment: Stand-up forklift, electric pallet jack, handheld scanner, two-way radio, computer, and cell phone.

Safety: Follow safety policies and procedures.

• Employment is contingent upon successfully passing a pre-employment background check. 

Qualifications:

High school diploma or equivalent.

Three years of leadership experience in a warehouse and/or logistics environment, or equivalent.