Inside Sales Representative

Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high performance radio frequency (RF) and microwave applications.  With design, sales and manufacturing locations in over 30 countries, Mini-Circuits’ products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement and imaging applications, including military communication, guidance and electronic countermeasure systems, commercial, scientific, military land, sea and aircraft; automotive systems, medical systems, and industrial test equipment.

Mini-Circuits’ sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, sales representatives, as well as through our extensive web site.

Position Summary:

Reporting to the Sales Resource Specialist (SRS), the Inside Sales Representative is an entry-level position that executes specific administrative sales tasks in order to meet customer requests, quality standards, and service expectations.

Salary Range: $17.00 - $18.00 per hour

Job Functions:

• Process and execute customer procurement requests including but not limited to orders and quotes in accordance with department procedures.
• Maintain customer accounts and database with current customer requirements.
• Perform review of customer quotes to ensure active and prompt quote follow-up as applicable.  Review with senior management as needed where there is a possibility of losing or lost business.
• Perform review of customer’s forecasted demand and order activity, with inventory levels, and work with Production Control, Material Planning, and Management to support on-time delivery.
• Take action as needed to improve customer satisfaction; review with the supervisor any customer complaints or dissatisfaction.
• Report any constraints to daily tasks to the supervisor for improvement or resolution.
• Review contracts and customer requests; terms and conditions, and QA clauses with internal members; legal team, and senior management as applicable.
• Annual review of department procedures and updating as needed to current practice.
• Provide general customer service support (i.e. respond to questions, requests for pricing, expedites, late order follow-up, etc).
• Works with external sales representatives.
• Liaison between customers and internal Mini-Circuits departments.
• Promote ISO 9001, ISO 14001, AND AS 9001 Awareness.
• Conduct periodic audits of the sales processes to support continual improvement.

The duties, responsibilities and expectations described above is not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.

Qualifications:

• Associate’s Degree or 2+ years’ sales related experience.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Experienced with A/S 400 Customer-Related software.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand, walk, sit, and use their hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Additional Requirements/Skills:

• Comply, understand, and support corporate safety initiatives to ensure a safe work
• Ability and willingness to abide by the Company’s Code of Conduct.
• Positive attitude.
• Organized and detail orientated.
• Excellent written and verbal communication skills.

Disclaimer: The listed qualifications and requirements for each position are intended as guidelines.  Mini-Circuits reserves the right to hire outside of these guidelines at Management’s discretion.

Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceiv