Growth Operations & Pitch Enablement Manager

Growth Operations & Pitch Enablement Manager

Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Sales Operations / Growth / Commercial team supporting the EMEA region. Our team is the engine of sales excellence within DEPT®, driving sustainable growth and maximizing efficiency across commercial activities. As part of our team, you'll be immersed in a diverse, fast-paced environment, collaborating with regional VPs of Growth, Pitch Leads, and market operators across BENO, UKI, and DACH. We are the backbone of DEPT®, ensuring seamless operations, predicting resource capacity, and arming our pitch teams with the strategic intelligence they need to win. If you are a structured, forward-thinking specialist with a proactive drive and a passion for data-driven sales enablement, join us!

JOB PURPOSE

As a Growth Operations & Pitch Enablement Manager, you are responsible for optimizing the end-to-end pitch process and commercial workflow across EMEA. In this role, you will be a proactive driver of our unified pitch pipeline and prospect intelligence. You will ensure that our markets act as a unified front, leveraging tech, data, and market research to increase our overall win rates.

WHAT YOU'LL DO

Pitch Pipeline & Resource Coordination

• Unified Pipeline Tracking: Maintain a centralized EMEA tracking framework to provide a rolling visual radar of all cross-market pitch opportunities.
• Workload Integration: Map key pitch criteria to integrate regional and market-specific pipelines and predict parallel workloads.

Prospect Intelligence & Post-Pitch Governance

• Prospect Dossiers: Conduct background research on target accounts to deliver competitive reviews, executive bios, and digital footprint audits ahead of chemistry meetings.
• Win/Loss Audits: Own the post-pitch loop by collecting Win/Loss Questionnaires for closed opportunities in collaboration with Global New Business Leads.

Asset Curation: Feed pitch outcomes back into the EMEA Case Library/Pitch Engine (Suits) to continuously elevate core baseline assets

Foundational Support, Procurement & Compliance 

• Initial Pitch Gatekeeping: Coordinate EMEA conflict checks, research and share relevant public tenders, and handle foundational NDA reviews to accelerate the inbound sales funnel.
• AI RFI Champion: Act as the main EMEA operator and trainer for our AI-driven Pitch Engine (Suits) to automate and accelerate traditional RFI/tender information gathering.
• Portal & Database Ownership: Manage supplier portal processes (e.g., SAP Ariba, Coupa, client platforms) and continuously optimize our central internal information database.
• CRM Integrity: Audit Salesforce dashboards, tracking pitch data accuracy and holding opportunity owners accountable to ensure flawless forecasting.
• Provide occasional bridge support to local inbound teams during peak vacation periods.

KPIs (examples)

• Pipeline Accuracy & Completeness: The data integrity of the rolling pitch pipeline across all three EMEA markets.
• Intelligence Quality: The depth, execution, and commercial utility of prospect dossiers and competitive reviews delivered prior to chemistry meetings.
• Win/Loss Questionnaire Compliance Rate: Percentage of closed pitches successfully tracked and debriefed via official feedback channels.
• Stakeholder Satisfaction: Quarterly feedback from VPs of Growth and Pitch Leads regarding operational support, tool efficiency, and strategic enablement.

WHAT YOU'll BRING

• Are internationally oriented and master the English language flawlessly in speaking and writing; additional fluency in German and/or Dutch is a significant advantage.
• Have 2–4 years of experience in Sales Operations, Bid Management, Account Coordination, or a structured project management role within a fast-paced agency environment.
• Possess strong data-li