Staff Cloud Engineer

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.  Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.  We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.  We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

At Credit Acceptance, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced Staff Cloud Engineer with expertise in the strategy, design, development, and implementation of large-scale projects in the cloud. The ideal candidate is experienced in cloud-based tech, with a firm grasp of emerging technologies, platforms, and applications, and ability to customize them to help our business become more secure and efficient. Extensive knowledge of cloud maintenance and advanced industry knowledge is key to keeping us on the cutting edge.

From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT infrastructure and an ongoing impact on our overall growth. The Staff Cloud Engineer owns the cloud and is responsible for architecture, administration, maintenance and availability of all cloud infrastructure and supporting tools. Additionally, Staff Cloud Engineer demonstrates and encourages a culture of automation, orchestration and efficiency. The position is key to driving cloud strategy that is consistent with the department and business goals.

Outcomes and Activities:

• Provide thought leadership and build cloud solutions that deliver high impact business value and deliver customer delight
• Lead the design and implementation of cloud solutions that are scalable, reliable, and maintainable
• Collaborate with a diverse cross functional team including business partners, Product Managers and designers to define product requirements, direction and clarity
• Drive technical innovation and improvements of the design and architecture of cloud systems towards leading edge technologies and practices
• Define, develop and drive cloud engineering best practices
• Become an expert in the business process domain to better support the business and align technologies with the business outcomes
• Work with the engineering leadership team to develop and execute on the company’s technical and business strategy
• Conduct impact analysis to proactively identify impact of a change across multiple applications/systems
• Perform technical due diligence and architectural assessments of third-party technologies and solutions.
• Experiment and test ideas, validate assumptions against needs, reach conclusions and recommend solutions
• Document standards, best practices, and engineering artifacts so others can easily understand, build and maintain best in class Cloud systems
• Debug the critical problems which arise in production and execute effective solutions
• Lead continuous learning and process improvement activities to improve design and overall engineering practices
• Participate in talent selection and mentoring team members
• Develop standard architectural practices and lead solutions development across partner engineering groups
• Define and document best practices and strategies regarding cloud deployments and maintenance
• Ensure application performance, uptime, and scale, maintaining high standards of quality and thoughtful design
• Conduct routine environment audits of cloud accounts for compliance with established standards, policies, configuration guidelines and procedures
• Maintain a comprehensive cloud library of all supporting documentation

Competencies:

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship