Strategic Account Manager - Retail - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

DRN, a Motorola Solutions company, equips LPR cameras to scan license plates every day, building up a historical scan database that serves the clients and the entire network in generating more hits and recoveries. DRN maintains the largest database of scans and the numbers continue to grow daily.

Job Description

Strategic Account Managers (SAMs) serve as the liaisons between the organization and its new, strategically important and large clients in relation to our emerging Retail Marketing and New Markets vertical. They manage key account portfolios while establishing strong, long-term client relationships. Regularly communicating with key clients, they respond to and resolve specific queries as needed.

This Strategic Account Manager primary focus will be on emerging Retail Marketing customers in addition to a range of company products and services to assigned clients. The Retail Marketing SAMs will tailor custom marketing profile exports, suggest solutions, and innovative ideas that quickly and effectively meet client and project specifications. In addition to building relationships with clients, they have to be able to understand the needs and goals of specific marketing campaigns, and use that to introduce the company's products and services.

• Provide excellent customer service to clients by assisting with all of their requests and needs

• Main POC for clients regarding services. 

• Filtering Excel spreadsheets to match client requests

• Monitoring camera systems to ensure systems are online and scanning properly

• Proactively reach out to clients if system issues arise

• Build ROI reports for marketing campaigns

• Identify new opportunities to expand LPR coverage at other client locations

• Communicating with sales team on contract expiration dates to ensure contracts do not lapse

• Meet with clients to identify issues, and communicate solutions 

• Organize and schedule onsite and web-based trainings of platform

• Build strong relationships with C-suite executives, SVP's, VP's and Managers

Preferred Qualifications:

• 2+ years experience in one of the following: Sales Support, Customer Service or Collections

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must meet MSI employment requirements. 

• This position may require up to 25% travel.

• In-depth knowledge of client relationship management strategies.

• Superb interpersonal, communication, and collaboration skills

• Excellent organizational and time management skills.

• Great problem-solving and analytical abilities.

• Team player.

• Understanding of sales performance metrics

• Strong negotiation skills with a problem-solving attitude

This position is a remote position and candidates can be located anywhere in the US.

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Basic Requirements

• 2+ years experience in one of the following: Sales Support, Customer Service or Collections.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include: