Mgr Project Management Biller

Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI.  You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success.  ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Purpose

Lead a team of Project Managers, all levels, ensuring they deliver projects successfully and efficiently.  This role involves managing team performance, hiring, mentoring, training and budget planning, while maintaining high standards of quality and customer satisfaction.  Responsible for all facets of multiple projects with varying complexity, in accordance with ACI project management methodology, typically with high priority and/or financial impact. Coordinates departmental or cross-functional teams, focused on the delivery of New Customer Implementations and/or upgrades to existing Customer solutions. Monitors the project from initiation through implementation and delivery. Organizes cross-functional activities, ensuring completion of projects on time, with agreed upon scope, within budget and of the highest quality.

Essential Functions and Responsibilities

Team Management

• Lead and mentor a team of Project Managers Biller (Associate to Principal).

• Manages personnel which includes hiring/ separation, training and development

• Conduct performance evaluations, provide feedback, and support professional development.

• Foster a collaborative and dynamic work culture, encouraging innovation and continuous improvement.

• Ensure team adherence to company policies and regulatory compliance.

Hiring and Training

• Participate in the recruitment and hiring process for new team members.

• Develop and implement training programs to enhance team skills and knowledge.

• Provide ongoing coaching and mentoring to team members.

Strategic Project Leadership

• Develop and implement strategies to improve project delivery and team performance.

• Provide leadership and detailed reports on the project portfolio.

• Direct and oversee large-scale, multi-phase projects with significant business impact.  Able to support multiple platforms.
• Monitor project scope and develop strategic plans, including budgets, timelines, and resource allocation.
• Serve as a key decision-maker and escalation point for resolving critical project challenges.

Client and Executive Stakeholder Management

• Build trusted partnerships with client stakeholders to align project outcomes with business objectives.

• Support Project Managers in developing and maintaining customer relationships.

• Manage client project escalations to drive mutual resolution and client satisfaction. 
• Represent the organization in high-stakes discussions, maintaining transparency and driving confidence.

Cross-Functional Coordination:

• Collaborate with leadership teams in Product, Development, QA, and Operations to ensure alignment and successful project delivery.

• Facilitate communication and coordination between departments to address project needs and challenges.

Process Adherence:

• Ensure team adherence to established project management processes and methodologies.

• Monitor and enforce compliance with project delivery standards