FIELD SUPPORT ANALYST III - 76004529

Requisition No: 857625 

Agency: Highway Safety and Motor Vehicle

Working Title: FIELD SUPPORT ANALYST III - 76004529

 Pay Plan: Career Service

Position Number: 76004529 

Salary:  $41,400.00 Annually 

Posting Closing Date: 08/12/2025 

Total Compensation Estimator Tool

Division of Motorist Services

 

Bureau of Customer Service

 

*Career Service*

 

*Open Competitive*

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

 

Contact Person: Beatrice Parrish, BeatriceParrish@flhsmv.gov

 

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan 

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. 

 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

 

Duties and Responsibilities
This is a full-time Career Service position located in the FLHSMV Customer Service Center, which is a high-volume call center. This position provides guidance to inquiries received from Tax Collectors, license plate agencies, and regional office employees regarding driver license or motor vehicle policy and procedures. The incumbent is responsible for analyzing, evaluating, and assisting in improving the effectiveness and efficiency of motor vehicle and driver license programs. The incumbent will also be responsible for troubleshooting motor vehicle and driver license issuance systems and malfunctioning office equipment, such as, printers and scanners.

 

Knowledge, Skills, and Abilities

• Ability to understand, apply, and interpret rules, regulations, laws, policies, and procedures.
• Knowledge of state and federal laws and statutes related to Driver License, Motor Vehicle Title, Tag and Registration.
• Knowledge of procedural techniques for analysis.
• Knowledge of Orion operating system.  
• Skill in using CSC Expert, FDLIS, FRVIS and CDLIS, ORION, DLI, and Motorist Maintenance.
• Skill is using Microsoft Office suites.  
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish effective working relationships with others.
•  Ability to effectively organize and handle multiple priorities and assignments.
• Skill in analyzing situations, determining key issues, and developing solutions.
• Ability to collect, evaluate, and analyze data to develop, revise, and make recommendations relating to the improvement of daily operations and policies and procedures. 
• Skill in providing customer service to internal and external customers.
• Ability to compose written correspondence, policies, and procedures.
• Ability to troubleshoot and/or resolve technical issues for Motor Vehicle and Driver License issuance systems and malfunctioning office equipment. 
• Ability to prioritize workloads with minimal direc