GM-Cluster Segment Head

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Cluster Segment Head

Function / Department

ENTERPRISE

Location

Delhi

Band

M3

Job Purpose

To manage and drive the top line revenue from SME-SoHo through partner and own channel in Delhi. Continue to attain market leadership in SME by extensive coverage, build productive channel infrastructure, focus on revenue growth across LOB, improve market share and profit. Provide leadership, engage team, channel partner and cross functional team management to align larger organizational objective and drive with strong governance

To position VIL as the preferred Technology partner by using thought leadership, Industry insights and Design thinking.

• Deliver Profitable growth and ensure VIL leadership in terms of CMS & RMS across LOBs [Both mobility as well as Non Mobility]
• Adopting Digital First Culture Deliver the best in class customer experience to our customers globally with a high NPS score

 

Key Result Areas/Accountabilities

• To meet the overall Budgets of (SME-SoHo) for Delhi. Deliverables on OB/Revenue/Profitability.
• Lead CXX / NPS in strategic accounts through multiple product penetration, Winning Complex Sales & Adopting Digital First Culture.
• Cross Functional and Inter Cluster Engagement at Leadership Level to create and deliver Profitable growth via aligning Customer Business Challenge and VIL Roadmap in terms of GTM/Solution/Product Solutions and Co-Creation
• Engagement with Corp stake holders
• Partner/Channel management
• Ensuring sales process compliance norms and sales discipline.
• Overall Development of area sales managers/ CSMs/Tech CSMs

Core Competencies, Knowledge, Experience

• 12 years plus of which at least 4-5 year should be in a leadership positions managing cross functional teams and Account Management
• A proven track record in meeting revenue targets in fixed line business.
• Knowledge of specific areas - Sales and Marketing; Competition in Fixed Line Business; Competitor strengths & weakness.
• People based experience - Experience in handling large sales team Good people management skills, at team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills – ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Must have technical / professional qualifications:

 

• MBA background
• Sales and cross functional work Experience of more than 12-15 years preferably in telecom
• Strong Leadership Skills
• Good knowledge of  mobility, fixed and other communication technologies, technical sales background preferable

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership