Senior User Researcher

Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

What You Will Do:

• As a senior user researcher, you are responsible for user research projects at different stages of the game product life cycle, as well as global market research.
• According to project needs, collaborating with Shanghai office to work on research projects in U.S. office, owning the user research studies from end-to-end, including stakeholder communication, research needs identification, methodology design, execution, analysis, report writing etc.
• Conducting industry and competitor analysis, identifying industry trends, understanding product features and user needs, delivering actionable insights.

What We Are Looking For:

• Passionate about games and the games industry, experience with a variety of games genres, understand player psychology. In-depth understanding of anime games / open world games is preferred.
• Demonstrated experience in various user research methodology, strong command of both quantitative and qualitative skills, able to apply the appropriate research methodologies to meet the product needs.
• 3+ years of experience in the user research field. Experience with complete game user research projects is preferred. 
• Down to earth, meticulous, observant, reflective, good communicator, strong sense of responsibility, strong execution ability. 
• Good learner, self-driven, logical, objective, rigorous, strong interpersonal skills and teamwork spirit.
• Ability to communicate in Chinese is preferred.

Benefits:

• Competitive salary
• 100% employer-paid healthcare premiums for you and your dependents
• Generous paid time off
• 401K / RRSP plan
• Employer-paid life and disability insurance
• Team-building activities throughout the year
• Flexible working hours

Do We Support Flexible Work?

Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.