Customer Service Representative

Join The Complete Package: Customer Service Representative

At Pratt Industries, we embody the spirit of innovation and excellence in crafting sustainable packaging solutions. As a Customer Service Representative, your role is pivotal in achieving our vision. You'll seamlessly connect with our customers, ensuring their needs align with our mission to protect, transport, and drive sales through unparalleled service.

 

A Day in the Team

Our team cherishes curiosity and a growth-driven environment. Here, every interaction is an opportunity to learn, experiment, and contribute to a collaborative culture. You will manage customer orders, maintain critical inventories, and process new items—all while fostering strong relationships with our plant departments.

 

What You Give 
- Process orders timely with precision
- Proactively resolve customer inquiries
- Maintain organized customer documentation
- Recommend schedule improvements
- Collaborate across departments

- Uphold company policies

- Engage in sales support activities

- Process billing and purchase orders

- Communicate effectively with customers and sales teams

- Analyze warehouse stock levels and monthly usage

 

What You Get

- Be part of a growth-oriented team
- Insurance and wellness benefits from day one
- Stability in a fast-growing company
- Comprehensive benefits package
- Ongoing professional development opportunities

 

Your Role and How We Support You

Success in this role means maintaining efficient processes and enhancing the customer experience.

You will:

- Process and track customer orders and complaints
- Coordinate inventory levels with plant schedules
- Train and assist sales staff as needed
- Adhere to and optimize daily production schedules
- Support our commitment to sustainability and professionalism

 

Bring your computer literacy, excellent communication skills, and problem-solving ability to tackle diverse challenges with resilience.

 

Seize the Opportunity

If you are driven by a commitment to sustainability and community, and ready to contribute to Pratt's goals while achieving your personal and professional aspirations, we invite you to step into a role that checks all the boxes. Other qualifications for this role include:

- High school diploma or equivalent

- Experience working in a manufacturing industry preferred

- Computer data entry experience preferred 

- Experience in the corrugated box industry preferred

 

Your Next Step

If you're ready to thrive in a fast-paced manufacturing environment, embodying our values of safety, integrity, and customer focus, we'd love to hear from you. Embrace a role where your ideas thrive, and your career flourishes at Pratt Industries. Apply now and become a part of The Complete Package!

Qualifications

Pratt Industries is America's 5th largest paper and packaging company with more than 10,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.