Senior Manager, IFX, AIML, & Regulatory Risk - Enterprise Services Risk

Senior Manager, IFX, AIML, & Regulatory Risk - Enterprise Services Risk

The Enterprise Services Risk (ESR) organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. 

This role is within ESR’s Technology Product Risk division, on the “AIFX” Team. The Senior Manager in this role will lead a small team that supports Capital One Intelligent Foundations & Experiences (IFX) and Artificial Intelligence & Machine Learning (AI/ML) business and technology teams. This group is responsible for some of Capital One’s most impactful and strategic work including Generative AI, and much more.  The team is always thinking about game changing products and experiences to benefit the company, and as one of their leading risk partners, you are a central player in all the excitement. 

As a Senior Manager Risk Guide supporting IFX and AI/ML, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One’s continued stability and success. You should consider this role if you’re someone who enjoys wearing multiple hats, fast-paced environments, and collaborating across teams and disciplines throughout the enterprise. This role operates within a dynamic environment with changing conditions and a core component of success is building relationships and influencing decision makers with grounded data. In this role you’ll successfully manage multiple concurrent deliverables for senior-level audiences, while ensuring a high level of attention to details. You will achieve project milestones and deliverables within established deadlines, and provide clear and consistent communication to support accuracy and team alignment. 

In this role, you will: 

• Develop and execute AIFX team vision and deliver on enterprise and team objectives by working with the IFX & AI/ML teams

• Partner with IFX & AI/ML and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities

• Partner with regulatory relations and the Enterprise Services Risk (ESR) central audit team to lead & support audit & regulatory engagements

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas

• Consult on Risks across the first line of defense business partners providing advice and guidance as needed

• Develop and help to deliver senior level risk management reporting and communications

• Collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectives 

• Continuously look for ways to improve and innovate in our approach to risk management.

• Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk managers

• Inspire, include, and empower team members to perform at their best

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 5 years of experience in Risk Management, Process Management, Project Management, or a combination of these

• At least 5 years of experience supporting, partnering, and interacting with internal and external business clients

• At least 5 years experience working with cross functional teams of all levels

• At least 5 years of experience in Technology, Cybersecurity, Artificial Intelligence, Machine Learning, or a combination of these

• At least 5 years experience managing audits and regulatory engagements 

• At least 5 years of People Management experience

Preferred Qualifications

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)

• At least 6 years of experience supporting, partnering and interacting with internal stakeholders

• At least 6 years of Financial Services industry experience<