Supervisor, Energy Efficiency, Demand Flexibility Programs (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

As a Supervisor of Demand Flexibility Programs, you will spearhead delivery of innovative customer programs to reduce demand during peak times and help to maintain a stable electrical grid. In this role, you will supervise a team of Energy Efficiency Consultants that develop and implement Eversource demand response and managed charging initiatives, with a focus on the residential sector. Responsible for engagement with internal stakeholders including, regulatory and strategy team, implementation team, and evaluation team. Regularly interacts with customers, regulators and/or other stakeholders.

As a member of the Active Demand Response team, you will meaningfully impact progress toward decarbonization and electrification goals for residential and commercial, electric and gas customers across Eversource’s tri-state service territory.

Essential Functions:
Day to day program management (40%)

• Oversee team responsible for day-to-day operations of demand response and managed EV charging programs; responsibilities include vendor and customer contract management, budgeting, reporting, forecasting, enrollment & incentive processing, marketing, customer engagement, dispatch for demand response events, data management & analysis.
• Work closely with vendors for timely and satisfactory resolution of technical and customer issues; conduct root cause analyses and ensure corrective action is taken where necessary.
• Develop documents and plans necessary to meet compliance with regulatory filings and oversight of ratepayer-funded Energy Efficiency and Grid Modernization programs.

Leadership (40%)

• Coordinate work across team and provide clear direction; thoughtfully involve team members in initiatives based on their area of expertise.
• Determine appropriate level of delegation based on individual team member’s experience level and working style; know when to intervene to ensure team members feel supported
• Provide coaching to support professional development of junior members; lead by example.

Contribute to development overall demand flexibility strategy (20%)

• Work closely with Manager to understand near-term and long-term goals for demand management programs; drive the integration of strategic activities between the team, vendors/partners, other utilities/program administrators, and stakeholders to advance objectives with limited guidance.
• Collaborate with vendors and internal business partners to advance software and analytics capabilities, including customer-facing and technical/operational aspects.
• Effectively communicate team, departmental, and company priorities in interactions with internal and external stakeholders.
• Create and deliver presentations in regulatory hearings, technical sessions, and other forums. 
   

Qualifications:

Technical Knowledge/Skill

• Demonstrated ability to manage complexity through organization and attention to detail.
• Excellent leadership, mentoring, and management skills. Quickly comprehends the task at hand, provides clear direction and collaborates to execute the plan.
• Ability to grasp technical concepts, such as basic operation of the electrical grid, battery storage systems, digital/IT integrations (APIs), and data architecture/analysis.
• Solid understanding of basic financial principles and proficiency with PC desktop applications (e.g., Microsoft Excel, Word, PowerPoint).
• Incorporates a customer perspective into program design, delivery and communications. 
  Excellent problem-solving ability; thinks creatively about how to connect the dots and ach