Senior Enablement Program Manager

Job Description

Position: Senior Enablement Program Manager

Location: USA

Department: Learning and Development

Reporting to: Director, Internal and Customer Enablement

Work Status: Full Time

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in Philadelphia and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. We are actively seeking talented individuals to join our team in this exciting new phase of growth.

Office Location: Philadelphia

Overview: 

As a Senior Enablement Program Manager at Litera, you will serve as a strategic leader working in close partnership with the Director of Internal and Customer Enablement to shape and execute a comprehensive enablement strategy across the entire organization. Your scope spans the full Litera product portfolio — equipping internal teams and external customers alike with the knowledge and skills to successfully support, implement, and use Litera’s solutions. You bring a data-informed approach to program management, deep expertise in the legal tech landscape, and the ability to leverage cutting-edge AI and learning technologies to push the boundaries of what great enablement looks like. You will collaborate with stakeholders across Product, Engineering, Professional Services, Customer Success, and beyond to ensure that every Litera product is met with best-in-class enablement at scale.

Key Responsibilities:

• Work in close partnership with the Director of Internal and Customer Enablement to shape and execute a whole-organization technical enablement strategy covering all Litera products.
• Own and scale enablement programs that address the full product lifecycle — from implementation and onboarding through ongoing adoption and advanced use — for both internal teams and external customers.
• Lead the end-to-end lifecycle of enablement programs, including intake, prioritization, curriculum design, delivery, assessment, and iteration.
• Standardize enablement excellence by overseeing the development of high-quality, scalable training assets accessible to a diverse, global audience.
• Utilize enablement as a change management engine across the organization, championing continuous improvement, operational rigor, and learning as a core capability.
• Facilitate live and virtual training sessions and workshops on Litera products tailored to diverse audiences — including internal staff, implementation teams, support teams, and external customers.
• Collaborate with internal clients and stakeholders to identify learning needs, diagnose skill and knowledge gaps, and recommend appropriate enablement solutions.
• Design and deliver engaging training content as needed, ensuring relevance, interactivity, and alignment with product and business objectives.
• Maintain accurate records of training activities, participant progress, and program outcomes.
• Partner cross-functionally with Product, Engineering, Professional Services, Customer Success, and Enablement peers to ensure programs are aligned with real-world product use cases, upcoming releases, and customer impact across all Litera solutions.
• Partner with subject matter experts to ensure training content is technically accurate, current, and aligned with organizational goals.
• Define, track, and analyze enablement metrics and effectiveness indicators to drive continuous program improvement and demonstrate business impact.
• Stay current with advancements in AI and learning technologies, integrating cutting-edge tools — such as Copilot and ChatGPT — to maximize learner engagement and program effectiveness.

Qualifications:

• Demonstrated leadership skills and attention to detail with a track record of operational excellence.
• A strategic problem solver and critical thinker dedicated to continuous improvement.