Member Experience Manager

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: The Hills, set outside of East Quogue, New York.

The Hills is seeking a seasonal Member Experience Manager to join the Member Services Department. Seasonal dates are: April 1, 2025 – October 1, 2025.

The Member Experience Manager will strive to create an environment where members and staff strengthen their relationships by sharing authentic, inspiring experiences, and creating memories our members will cherish throughout their lives and across generations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy amenities of the club.
• Manage the Member Services team including scheduling, hiring, training, and performance management, while ensuring the team is support the service culture for member, guests, and staff.
• Lead club communications through varietal mediums, including personal relationships, email, Pacesetter app, and website.
• Ensure proper coverage to create a seamless service experience while maintaining proper budgetary consciousness and processes.
• Create and oversee daily operating procedures for department.
• Coordinate transportation needs, reservations, and activities for members, guests, and create itineraries for prospects/visitors and with appropriate departments.
• Define the the Member Experience in each amenity area, coordinating with department leads to ensure a consistent sequence of service.
• Distribute reports and files related to department, including daily report on onsite activity and up-to-date forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Work closely with Sales to create exceptional experiences for prospects/visitors.
• Work with General Manager and Public Relations team to promote positive experiences, including photography.
• Coordinate with or assist other departments as needed.

Qualifications

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 1 year of prior hospitality experience, customer service, and telephone experience.
• Prior experience and proven success in a leadership role in the hospitality or service industry is strongly preferred.
• Experience in managing direct reports in accordance with a common goal, achieving both service results and budgetary alignment.
• Experience and knowledge to operate computer and club communication platforms including TEI, Jonas, Club Essentials, Pacesetter (club app), and Adobe InDesign.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Benefits

• Bi-Weekly compensation of $ 2,692.30 - $ 3,200.00 + end of season Bonus
• Medical, Dental, and Vision Benefits
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

The Hills Golf Club is a close-knit, private club and community which will have 118 residences located in the heart of the Hamptons on New York’s Long Island. The Hills is proud to be part of New York’s summertime destination for