Banquets Supervisor

Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time.  If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you!  This job description will outline the essential responsibilities to the role.  We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.

Job Title: Banquets Supervisor

Department & Department Number: Food & Beverage

Directly Reports To: Banquets Manager

FLSA Status: Hourly Non-Exempt

SUMMARY of our Cultural Beliefs:

Be Dependable. 

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First. 

I am accountable to be honest and always do the right thing.

Value People. 

I empathize and respect others.

Speak Up. 

I seek, listen and provide candid feedback to improve performance.

Empowerment. 

I have the skills, resources and authority to create memorable experiences.

Be Remarkable. 

I seek ways to be extraordinary and deliver a positive impact every day.

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following:

·         Oversee daily banquet operations to ensure exceptional service and successful event execution

·         Supervise banquet captains, servers, bartenders, and support staff

·         Assist with scheduling, staffing levels, and labor management based on event needs

·         Review banquet event orders and coordinate operational details with culinary, sales, and even

·         Oversee daily banquet operations to ensure exceptional service and successful event execution

·         Supervise banquet captains, servers, bartenders, and support staff

·         Assist with scheduling, staffing levels, and labor management based on event needs

·         Review banquet event orders and coordinate operational details with culinary, sales, and event planning teams

·         Ensure event setups and service execution meet company standards and client expectations

·         Monitor service throughout events and proactively address operational or guest service issues

·         Train, coach, and evaluate banquet team members to maintain high performance standards

·         Enforce company policies, service standards, and health and safety regulations

·         Assist with inventory control, supply ordering, and equipment maintenance oversight

·         Participate in interviewing, onboarding, and performance management of banquet staff

·         Resolve guest concerns professionally and escalate issues when necessary

·         Prepare operational reports and communicate event outcomes to management

·         Support department leadership in achieving financial, service, and operational goalst planning teams

·         Ensure event setups and service execution meet company standards and client expectations

·         Monitor service throughout events and proactively address operational or guest service issues

·         Train, coach, and evaluate banquet team members to maintain high performance standards

·         Enforce company policies, service standards, an