Internal Control Compliance Analyst for Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

This role ensures alignment of the CST Product Transformation & Management (PTM) team with internal policies and standards. The Control Enablement Consultant provides analytical and operational support to monitor key controls, escalate issues and drive continuous improvement in processes, documentation, and delivery quality. In addition, this role also includes acting as a liaison to key control partners - including but not limited to Cloud Governance Authority (CGA), Permit to Send/Receive (PTS/R), Model Risk Management (MRM), Secure by Design (SBD) by ensuring that products maintain adherence to internal policies and standards. The position facilitates training, documentation, stakeholder engagement and performance monitoring to ensure product and project teams remain compliant, informed, and aligned on internal policies and standards. This position plays a key role in building partnerships across BISO, PMO, and control owners to foster an environment of proactive enablement.

Responsibilities:
•    Understand and manage controls, policies, standards, and related requirements
•    Analyze and monitor product/project data, escalating control-related issues, and risks as appropriate
•    Evaluate and improve control functions and process efficiency to drive stronger delivery outcomes
•    Collaborate with internal control owners to ensure policy/standard adherence and identify gaps in compliance for remediation
•    Build and maintain relationships with BISO, PMO and control owners to align project and product activity with requirements
•    Act as a liaison with control partners. Including Cloud Governance Authority (CGA), Permit to Send/Receive (PTS/R), Model Risk Management (MRM), Secure by Design (SBD), to interpret and embed control requirements into product activities
•    Facilitate onboarding and training for PTM team members to equip them with updated policy/procedure knowledge
•    Provide subject-matter guidance on the product lifecycle, change management processes and compliance tools
•    Create, update, and maintain user guides, FAQs and internal documentation that support procedural consistency and usability
•    Track task submissions/status for controls and notify product owners of changes related to control requirements
•    Analyze and review delivery metrics to identify areas for improvement and consult with stakeholders to optimize efficiency
•    Attend forums and working sessions to stay informed on control updates, expectations, and compliance agreement

Required Qualifications:
•    3-5+ years of relevant experience in Project Management, Product Management, Risk, or Policy and Control Management
•    Proven experience managing control frameworks, product transformation initiatives or governance within large organizations
•    Proficient in JIRA and Confluence with experience in documentation maintenance and workflow tracking
•    Strong communication and stakeholder management skills across product, tech, and risk teams
•    Ability to facilitate training sessions and produce self-serve materials to upskill partners on internal processes
•    Strong analytical skills with the ability to evaluate metrics, identify root causes and drive action-based improvements
•    Demonstrates ability to manage multiple priorities in a fast-paced, high regulated environment
•    Attention to detail, proactive problem-solving skills, and ability to work both independently but as a team too
•    Familiarity with technical change management and policy enforcement
•    Experience working with control partners such as CGA, PTS/R, MRM is highly desirable
•    Jira, Confluence, MS suite, Excel
 
Skills:
•    Collaboration
•    Project Management
•    Result Orientation
•    Solution Delivery Process
•    Stakeholder Management
•    Anal