Strategic Account Manager, Food & Beverage

The Role

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square’s most valuable and engaged sellers. 

You will work with business owners and C-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. 

The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.    

Candidates for this role must be based in the greater NYC area.

You Will

• Manage a book of 50 Strategic Food & Beverage Sellers in New York City area and across the East Coast
• Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Serve as the voice of the upmarket seller with Product Teams
• Act as a consultant and partner to high value restaurant sellers to accomplish their goals
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Partner with Strategic Account Executives on high-growth deals 
• Negotiate pricing for use-case expansion and retention of your sellers  
• Provide white glove client service and troubleshooting to ensure resolution of seller issues 
• Inform operations and program design for this segment at scale 
• Conduct quarterly business reviews with various stakeholders

You Have

• 5+ years of relevant Account Management experience
• Experience Managing, retaining and growing a book of business
• Consistent over-performance on key sales or customer success metrics 
• Remarkable discovery skills with customers based in genuine curiosity about their business
• A technical solutioning framework, including the ability to conduct requirements gathering 
• Proven experience managing multiple projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders 
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Restaurant experience and/or F&B Technology experience preferred

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt