Senior Operations Support Manager

WELCOME TO THE WORLD OF OPPORTUNITY!

Wizz Air is a leading European low-cost airline with a fleet of modern and fuel-efficient aircraft. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 90 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

 

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer service, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

 

Senior Operations Support Manager 

Based in BUD - Office 

 

 

Purpose of the role:

Senior Operations Support Manager reports directly to Officer Wizz Air Central Operations.

In this role, you will be responsible to lead and manage Central Operations Support. Manage and oversight performance of providers maintaining 24/7 functions in crew logistics and other providers responsible for logistic matters, manage and coordinate projects related to Operations Support, Wizz Air Group operations and other AOC operations. Coordinate execution of projects currently in progress. Support and coordinate Central Operations financial planning in cooperation with financial stakeholders, Maintain timely and effective contacts with other departments within Wizz Air and with outside organizations, contractors, external entities, maintain relationship with internal and external stakeholders with the aim to improve efficiency of operations. Continuous review to simplify and streamline processes to provide scalability for growth of the business.

What we offer: 

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable) – expense budget, Temporary accommodation, Administration support
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

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Key responsibilities:

• Lead and manage Central Operations Support, specifically:
• Crew Logistics, including scheduled logistics, onboarding logistics and 24/7 OCC Logistics – supply of hotac, airline tickets and ground transportation to positioning crew members, trainees and external specialists related to crew (i.e., trainers);
• Immigration – managing processes related to inadmissible passengers, API/PNRGOV, GoNow, maintain cooperation with airports, handling companies and border police services;
• Crew Uniform and Operations Stationary – supply of crew uniforms including new requests and replenishment, managing stock and supply chain; ensuring that ground handling providers would be supplied with required stationery (tags, forms, sizers, barriers etc.);
• In-flight services – support of cabin crews in on-board sales, managing teams of customer experience specialists and regional coordinators; ensure standardization of the process and control external providers;
• Emergency response and business continuity – ensure company readiness, response and recovery in crisis and emergency cases; develop and implement business continuity processes.
• Manage and oversight performance of providers maintaining 24/7 functions in crew logistics and other providers responsible for logistic matters;
•  Set up and control KPI and SLA internally and those foreseen by contracts with Operations Support Providers;
• Manage and coordinate projects related to Operations Support, Wizz Air Group operations and other AOC operations related projects once required. Coordinate execution of projects currently in progress;
• Support and coordinate Central Operations financial planning in cooperation with financial stakeholders. Support development of long term financial objectives and targets. Control costs and budget of Operations Support;
• Maintain timely and effective contacts with other departments