Associate Director, Admissions - Reannounced

Job No: 536254; 02/04/2025 - Reannounced

ASSOCIATE DIRECTOR OF ADMISSIONS

California State University, Los Angeles, invites applications for the above Administrator II position.

The University: California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.  The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.

The Position: Under the general direction of the Director of Admissions and Recruitment, the Associate Director of Admissions is a key member of the Admissions leadership team. The incumbent will: develop, implement, supervise, and evaluate all aspects of daily admissions operations for undergraduate, graduate, and international applicants; direct and lead all admissions operations; analyze and monitor the unit's budget; research, analyze and interpret state and federal codes and CSU policies; research latest best practices to create, review and revise business processes to maximize efficiency; direct and make necessary adjustments to staff workflow assignments to ensure responsible coordination across units; and coordinate admissions practices for special populations; work closely with the Admissions Systems team to implement new technological solutions; and coordinate with other campus offices to ensure effective business operations and service to students. The incumbent will also: hire, train, lead and evaluate staff to create and maintain an effective team, with emphasis on professionalism and excellence in student service; set expectations and performance benchmarks for staff; advise and counsel students, parents, and staff; resolve complex and difficult issues that impact the office, students, and the campus community; serve as the liaison and point of contact for the CSU Chancellor Office on key admissions-related matters; and collaborate with university faculty, staff, personnel, and other on- and off-campus partners to achieve university strategic enrollment goals. Occasional evening or weekend work as well as off-campus overnight travel may be required.

Required Qualifications & Experience:  Bachelor's degree from an accredited four-year college or university. Five years of experience leading the work of others, which includes most recent position. Experience coordinating an operational unit in a large, fast paced environment and working with a diverse population of employees. Experience and thorough knowledge of California Education Code, Title V and CSU admission and external credit policies. PC proficiency-knowledge of software packages such as Microsoft Office as well as familiarity with PeopleSoft CMS (GET SA), Cal State Apply, and imaging software/ application (Hyland OnBase). Must possess effective leadership skills; excellent interpersonal and oral/written communication skills; and initiative and resourcefulness to plan work and implement long-range improvements. Ability to: establish processes and create business guides to explain routine procedures; establish and maintain cooperative working relationships; explain policies and procedures to others, and effectively respond to inquiries; resolve problems of considerable difficulty where alternative solutions are not readily available, or where guidelines and precedents do not exist; and interpret and apply policies and procedures. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related w