Senior Service Manager - Sake No Hana

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

The Senior Service Manager is responsible for the overall leadership, strategy, and execution of all front-of-house operations at Sake No Hana New York. This role oversees service standards, team development, financial performance, and guest experience to ensure exceptional, gracious hospitality aligned with Tao Group Hospitality’s brand standards. The Senior Service Manager serves as the primary front-of-house leader, driving operational excellence, cultivating a high-performance culture, and ensuring the restaurant operates efficiently, profitably, and in full compliance with all company and regulatory requirements.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Champion a culture of gracious hospitality by anticipating and accommodating guest needs at the highest level.

• Actively engage with guests in the dining room, building relationships and ensuring memorable experiences.

• Lead by example on the floor during service, maintaining visibility and approachability.

• Address and resolve guest concerns promptly and professionally, elevating complex matters as needed.

• Direct and oversee all daily front-of-house operations to ensure efficiency, profitability, and adherence to brand standards.

• Supervise, coach, and develop all FOH management and team members

• Ensure all opening and closing procedures are executed in accordance with company standards.

• Regulate and oversee all POS functions requiring management approval.

• Ensure proper reconciliation of end-of-shift financials and cash handling procedures.

• Maintain oversight of inventory levels, ordering of operational supplies, and cost controls.

• Ensure replacement or repair of damaged equipment and furnishings in collaboration with Operations.

• Lead recruitment efforts for FOH management and key team members in partnership with Talent Acquisition.

• Conduct interviews, hiring, onboarding, and training of new team members.

• Drive performance management, including job performance reviews, coaching conversations, and progressive discipline when necessary.

• Develop succession planning strategies and growth opportunities for FOH leadership.

• Lead and participate in training sessions, pre-service meetings, and departmental meetings to elevate service standards.

• Foster a collaborative, respectful, and accountable team culture.

• Partner with senior leadership to drive revenue, guest satisfaction, and profitability goals.

• Monitor labor costs through strategic scheduling and productivity management.

• Analyze sales trends, guest feedback, and operational metrics to implement continuous improvement strategies.

• Support execution of marketing initiatives, special events, and VIP experiences.

• Ensure full compliance with all federal, state, and local laws and regulations, including Department of Health standards.

• Maintain adherence to Tao Group Hospitality policies and sanitation standards.

• Ensure practic