Newskies Helpdesk Team Leader

The Role

The role of a Newskies Helpdesk Team leader based on the Newskies team to assist Ops, ground operation, airports, call centres etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. This is a permanent position based in our head office in Swords, Co. Dublin.

The team work on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight.

Duties Include but are not limited to:

• Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres
• Sending notifications via our Ryanair App to customers travelling on day
• Notify passengers of cancellations, schedule changes and travel advisories
• Update of web notices on Ryanair.com
• Creating and updating customer Comms
• Creating and editing Customer Travel advisory videos
• General administration duties

Requirements

• Previous experience in similar role would be a distinct advantage
• Previous Airline/Airport experience would be a distinct advantage
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
• Show a natural ability in problem solving.
• Proactive approach to dealing with errors/complaints
• Possess a high level of interpersonal and written skills
• A good knowledge of Microsoft office
• Personality traits - Enthusiasm, flexibility, patience and ability to work on your own initiative.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company
• Applicant must be flexible with working hours
• Applicants must show a natural ability in problem solving.