100% Homeoffice - Customer Service Representative (m/f/d) with Danish

<p>You love communicating with other people? Then apply as a Danish-speaking <strong>Call Center Agent (m/f/d)</strong> at Foundever® and provide excellent customer service for Positec. </p> <p><strong>Start:</strong> 14.04.2024 | <strong>Location:</strong> Berlin-Neukölln / Homeoffice | <strong>Weekly hours:</strong> 20 - 40 h </p> <p><strong>Working hours:</strong> Mon - Sat between between 08:00 AM and 8:00 PM </p> <p><strong>Salary:</strong> Fixed salary 2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)</p> <h2 id="tasks">Tasks</h2> <p><strong>Your new tasks:</strong> </p> <ul> <li>Supporting our Danish-speaking customer base by phone, email and chat</li> <li>Maintaining our customer database and updating all entries</li> <li>Offering individual solutions for each call</li> <li>Answering customer inquiries about technical questions (installation) or warranty claims</li> </ul> <h2 id="requirements">Requirements</h2> <p><strong>Your qualifications:</strong></p> <ul> <li>Fluency in Danish (C2-level) with very good English</li> <li>Excellent customer service expertise</li> <li>Previous experience in a customer focused or sales environment, previous contact centre experience is desirable </li> <li>Demonstrable experience of working within a structured process </li> <li>Proficient IT Skills (Microsoft-Office) </li> <li>The ability to work well as part of a team </li> <li>Being flexible and open to a new challenge </li> <li>Willingness to learn and eagerness to learn</li> <li>Empathetic and socially competent personality</li> <li>Valid work permit for Germany</li> </ul> <h2 id="benefits">Benefits</h2> <p><strong>Your benefits:</strong> </p> <ul> <li>Option of <strong>Hybrid / Homeoffice model</strong> </li> <li><strong>Permanent position</strong> with <strong>27-30 vacation days</strong> and <strong>special leave</strong> </li> <li><strong>Flexible working hours:</strong> 20, 25, 30, 35 or 40 hours/week </li> <li><strong>Exclusive employee benefits</strong>: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups </li> <li><strong>Health and wellbeing programs:</strong> Global wellness program, own fitness app, discounts at Wellhub, and much more. </li> <li><strong>Team events</strong>, such as summer parties, to get to know your team </li> <li><strong>Internal career opportunities:</strong> 84% of our promotion jobs and 93% of our management positions are filled internally </li> <li><strong>Increase in employee satisfaction</strong> with the help of MaxPerts, works councils + representatives for severely disabled employees </li> <li><strong>Sustainable corporate management</strong> through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.) </li> <li><strong>International career opportunities</strong> through worldwide German-speaking projects </li> <li>Optional <strong>German language classes</strong> </li> <li><strong>Your new tasks:</strong> </li> <li>Supporting our Danish-speaking customer base by phone, email and chat </li> <li>Maintaining our customer database and updating all entries </li> <li>Offering individual solutions for each call </li> <li>Answering customer inquiries about technical questions (installation) or warranty claims</li> </ul>