Sr. Director, National Patient Field Teams Lead

Overview:

Alnylam (Nasdaq: ALNY) is delivering on a bold vision to turn scientific possibility into reality, with a robust RNA interference (RNAi) therapeutics platform. As the pioneer in RNAi and the leading RNAi therapeutics company, we have always been uncompromisingly dedicated to translating breakthrough science into transformational medicines to help as many people as possible. Long focused on rare and genetic diseases, our scientific advances are now allowing us to bring the power of RNAi therapeutics to more prevalent diseases.

Reporting to the VP, US Patient Services, the Senior Director, National Patient Field Teams Lead is a senior leader responsible for setting strategy and overseeing all patient field-facing teams within US Patient Services, including the Case Management (Alnylam Assist™) and Patient Education Liaison (PEL) organizations. This individual will lead through two Director-level direct reports — the Director, National Case Manager Lead and the Director, National PEL Lead — and will be accountable for the integrated strategy, performance, and patient/provider experience delivered by these teams across Alnylam’s portfolio (including ONPATTRO, AMVUTTRA, GIVLAARI, and OXLUMO).

This leader will serve as a unifying voice for patient field operations — driving operational excellence in case management, reimbursement, and financial assistance while also setting the strategic direction for patient/caregiver education across hATTR amyloidosis, acute hepatic porphyria (AHP), and primary hyperoxaluria (PH1). The role works in close coordination with Field Sales, Field Reimbursement, Marketing, Medical Affairs, and Patient Advocacy, and others to deliver a seamless, end-to-end patient and provider experience.

Responsibilities:

Strategic Leadership & Vision

• • Define and execute the integrated strategy for all patient field-facing teams, ensuring alignment with US Patient Services priorities and broader Alnylam commercial strategy.
  • Serve as the single accountable leader for the end-to-end patient field experience — from education and disease awareness through reimbursement, treatment initiation, and continuity of care.
  • Partner with the VP, US Patient Services on long-range planning, organizational design, and resource allocation across the combined field organization.
  • Actively contribute to annual business/brand planning with Marketing and senior leadership.

People Leadership & Team Development

• • Lead, coach, and develop two Director-level direct reports; create a unified leadership cadence across Case Management and PEL teams.
  • Build, retain, and inspire a high-performing, diverse organization of reimbursement professionals, regional managers, and nurse educators.
  • Drive talent strategy, succession planning, and ongoing development across both functions.
  • Foster a culture of collaboration, accountability, and patient-centricity across the combined organization.

Operational Excellence (Case Management)

• • Provide executive oversight of day-to-day Patient Services Case Management operations, ensuring compliance with SOPs and adherence to service quality standards.
  • Oversee program performance metrics, KPIs, and customer satisfaction tracking; identify trends and direct corrective action.
  • Ensure compliant ownership of patient services collateral (program correspondence with patients and HCPs) through Legal/Regulatory review processes.
  • Sponsor evaluation and adoption of new technologies and process improvements that drive efficiency and improve patient/provider experience.
  • Oversee management of external Patient Services vendor partners.

Field Education Strategy (PEL)

• • Set strategy and oversee tactical planning for the PEL team in delivering disease, inheritance, diagnostic, and product education to patients, caregivers, families, and community groups.
  • Champion key strategic partnerships with relevant societies and conferences to support insight generation, educational outreach, and external collaboration.
  • Ensure regional PEL workplans align with national priorities and integrate seamlessly with Case Management activity.
  • Sustain disease, diagnostic, and product expertise across the team through continued education and engagement at relevant symposia.

Cross-Functional Partnership

• • Partner closely with Field Sales, Field Reimbursement, Patient Services Hub, Marketing, Medical Affairs, Advocacy, and Channel Operations to ensure an aligned, seamless field experience.
  • Represent the integrated patient field org