Functional Tester - Residential telecom product

Job Description: 

Primary Skill :
1.Test Case Design and Execution
2.Telecom Protocols and Standards
3.Defect Management and Troubleshooting

Secondary Skill:
1. Automation Testing Tools
2. Network and Infrastructure Knowledge
3. Customer Experience and Service Level Understanding

Telco Resi (Telecommunications Residential) functional testing focuses on evaluating the functionality of telecommunications services and products offered to residential customers. This testing ensures that various aspects of the services, such as voice, internet, and TV services, are operating correctly.

Key Responsibilities: 

• Service Activation & Provisioning: Testing the end-to-end process of activating and provisioning services like internet, TV, and phone for residential customers.
• Service Performance: Ensuring the speed, quality, and reliability of internet connections, as well as the performance of voice calls and video streaming.
• Billing & Account Management: Verifying that billing systems are correctly calculating charges, processing payments, and reflecting accurate customer account details.
• Device & Equipment Testing: Checking the functionality of devices like modems, routers, set-top boxes, and phone handsets that are provided to residential customers.
• Network Coverage & Connectivity: Testing the network infrastructure to ensure proper coverage and uninterrupted connectivity for residential users.
• Customer Support & Troubleshooting: Validating that customer support tools can effectively diagnose and resolve issues for residential users.
• The goal is to make sure the services meet the expected requirements, are reliable, and provide a good customer experience.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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