Regional Director of Operations

Position Summary: 

The Regional Director of Operations provides strategic leadership across assigned Education accounts, overseeing a broad portfolio of services including custodial operations, facilities maintenance, construction, and sustainability initiatives. This role leads multi‑functional teams to drive operational excellence, continuously evaluating and improving processes to enhance efficiency, effectiveness, and service quality. The Director plays a key role in shaping strategic direction, setting standards for performance, cost control, and service delivery, while ensuring compliance with customer specifications and contractual requirements. Through strong leadership and a results‑driven approach, the Regional Director ensures all operations are delivered in a safe, secure, sustainable, and cost‑effective manner, supporting both client success and organizational goals.

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

• Lead the delivery of comprehensive facilities management services in an efficient, compliant, and sustainable manner, including project planning, facility modifications, space planning, capital projects, and infrastructure improvement initiatives. 
• Provide strategic and operational leadership by establishing short‑ and long‑term goals, supporting functional strategy, allocating resources effectively, and directing integration of services and systems. 
• Recruit, develop, and lead high‑performing teams, fostering a positive and continuous‑improvement culture; oversee performance management, workforce planning, employee relations, and disciplinary actions in accordance with company policy and applicable laws. 
• Proactively manage financial and operational performance, including daily and weekly labor controls, quarterly and annual budget development, cost and productivity analysis, capital planning, cash‑flow reporting, and equipment/material selection and replacement. 
• Ensure achievement and continuous improvement of client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) through standardized processes, best practices, innovation, and quality initiatives. 
• Oversee quality control, safety, training, diversity, and customer service programs; ensure a safe and secure environment and full compliance with company policies and federal, state, and local regulations. 
• Plan, implement, and maintain preventive and predictive maintenance programs while directing long‑range facility and infrastructure improvement projects. 
• Lead sustainability, building efficiency, and operational improvement initiatives to enhance performance, reliability, and customer satisfaction. 
• Ensure accurate, timely completion and submission of all operational, financial, and personnel documentation; identify, analyze, document, and report operational issues with corrective action plans. 
• Manage third‑party service providers and vendors to ensure contractual compliance, performance expectations, and agreed service levels are met or exceeded. 
• Deliver structured quarterly business reviews and provide transparent, data‑driven communication to internal leadership and client stakeholders. 
• Lead special projects and perform additional duties as required to support organizational and client objectives.

Education:  

• Bachelor’s degree or equivalent experience. 

Experience:  

• 10+ years of experience in facilities maintenance and management. 
• Experience managing budgets and having broad financial accountability, preferably P&L ownership, leadership accountability
• Experience managing “hard” facilities services such as core facilities maintenance, mechanical and electrical maintenance and services.
• Ability to effectively lead a staff of direct reports. Proven track record as an effective leader in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results oriented.
• Ability to lead in complex and transformational situations, simplifying the complex and driving tangible progress through others
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are requir