Leadership Development Program (Experienced Leaders) - Tampa - Summer 2025 Start

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Do you have leadership experience and a passion for motivating teams, delivering exceptional customer service, and fostering a culture of accountability? GEICO is seeking impactful and results-driven individuals to join our team in the Leadership Development Program. As part of this role, you will receive training in one of our business units that will prepare you to lead teams of associates, inspire them to achieve success, drive results and uphold GEICO’s commitment to providing best-in-class service that delights our customers. As a graduate of the program, you will be eligible to apply for open Supervisor positions. 

This position is ideal for individuals with at least 2 years of prior supervisory experience, preferably in call centers, financial services, or other customer-focused industries. If you thrive in fast-paced environments and are committed to creating positive customer experiences through team success, this is the opportunity for you! 

Success in this role is built on the foundation of GEICO’s core leadership behaviors: 

• Ownership: You take responsibility for outcomes in all scenarios. 

• Adaptability: You navigate dynamic environments with creativity and resilience. 

• Leading People: You empower individuals and teams to achieve their best. 

• Collaboration: You build and strengthen partnerships across organizational lines. 

• Driving Value: You use data-driven insights to align actions with strategic goals. 

What You’ll Do: 

• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. 

• Personalize your leadership approach to meet the unique needs and strengths of each team member, ensuring they are empowered to provide outstanding customer care. 

• Monitor, evaluate, and enhance team performance using key performance indicators (KPIs) to improve customer satisfaction and retention. 

• Foster a positive, customer-focused team environment that aligns with GEICO’s mission to exceed expectations. 

• Provide ongoing coaching and feedback to develop team members’ skills in customer service, problem solving, and communication. 

• Hold team members accountable for delivering exceptional service and achieving performance targets. 

• Address and resolve escalated customer concerns with empathy and professionalism, modeling GEICO’s commitment to customer satisfaction. 

• Collaborate with leadership to identify opportunities for process improvements that enhance efficiency and customer experience. 

What We’re Looking For: 

• Bachelor��s Degree with 6+ months of supervisory experience. 

OR 

• A Minimum of 2 years of supervisory experience in lieu of a degree, preferably within a call center or