Sales Support Executive

Purpose of the role:
This role supports the assigned team in attaining its quota and involves interaction with clients for general account management tasks and order fulfillment activities.

Responsibilities:

• Support day-to-day Account Management activities to ensure client satisfaction.
• Demonstrate the competence to prioritize multiple tasks and double-check the accuracy of information and work product.
• Leverage internal resources to maintain momentum in opportunities.
• Acquires knowledge of Black Box Solutions and appropriate Client use cases
• Act as an active listener with a comprehension of client needs.
• Possess effective written and verbal communication skills.
• Build and maintain distinct client relationships.
• Demonstrate the ability to work independently with clients.
• Support the research and development of account and opportunity planning.
• Take responsibility for updating relevant client information, including but not limited to activity, funnel, opportunity updates, maintenance of monthly goals, client proposals, and client contracts.

 

Qualifications:

 

• Bachelor's degree (preferably in Business, Sales, Marketing, or a related field) or equivalent relevant experience.
• Minimum of 2 years of business-to-business sales experience, preferably within the technology sector.
• Possesses a well-honed sales skill set, encompassing persuasive selling, negotiation techniques, closing strategies, pipeline and opportunity cultivation, cross-selling abilities, and handling objections.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), along with a comprehensive understanding of Internet research methodologies.
• Demonstrated proficiency using a Client Relationship Management system (preferably Salesforce.com).
• Exceptional communication skills, both written and verbal, enabling effective interaction with customers and internal stakeholders.
• Capable of establishing robust personal connections with individuals.
• Aptitude for comprehending technical jargon and concepts.

 

 

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