Customer Engineer (Pre-sales) [IC2]

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. We're building the code intelligence platform that powers the world's best code search and the most popular open-source code AI tool. It’s an exciting time to join Sourcegraph—AI has taken over the world, and we aim to automate 99% of the toil in software engineering with our code understanding and code AI tools, leaving the remaining 1% to the irreplicable creative spark from humans. 

Our customers range from startups to the Fortune 500, 4/5 FAANG companies, government organizations, Uber, Plaid, and more. We’ve raised $225M at a $2.625B valuation from a16z, Sequoia, Redpoint, Craft and others. We’re making ambitious bets on our future and we’re looking to hire exceptional people to join our team as we make Sourcegraph one of the biggest and most influential companies in the world.

Location

🌎 While we hire almost anywhere in the world, we require someone to reside in San Francisco for this role.

Preferred locations:

• USA 
  
  • San Francisco, CA

Why this job is exciting

As a Customer Engineer (pre-sales), you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level. Our customers are the world's leading technology organizations. No other role at any other company gives you insight into how so many world-class organizations and developers build software at scale, and no other role at any other company puts you right in the middle of it all like we.

📅 Within one month, you will…

• Learn about our products, our value propositions, our customers, our team, and our processes.
• Set up your own fully configured sandbox instance
• Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
• Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
• Get demo certified

📅 Within three months, you will…

• Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs)
• Lead early-stage conversations with prospective customers and delve into the technical needs for success 
• Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
• Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
• Participate in Customer Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers

📅 Within six months, you will…

• Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph.
• Mentor, recruit and train teammates, prospects, and new hires

About you

You are an enthusiastic, proactive, driven, and results-oriented Customer Engineer who shares our values and has a passion for getting prospective customers to that a-ha moment with Sourcegraph!

The ideal candidate:

• You have at least 2 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product.
• You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions. 
• You have an innate curiosity of getting to the root of customer problems and understanding their motivations. 
• You’re excited about the prospect of being directly involved in the advent of generative AI! 
• You are well versed in back end infrastructure architecture. 
• You are very technically in