Software Engineer (L2)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio
Join the team as our next Backend Software Engineer (L2) on Twilio’s Segment engineering teams.

About the Job
As a Backend Engineer on the Twilio Segment team, you’ll help build and optimize backend systems that support the leading Customer Data Platform (CDP) in a competitive and evolving market. Our products process billions of data points per hour, enabling customers to orchestrate and activate their data efficiently and flexibly.

Segment provides a best-in-class data infrastructure and orchestration platform that supports a variety of customer use cases, from identity resolution to real-time audience segmentation. As an engineer on this team, you will focus on implementing and maintaining backend services that power data pipelines, APIs, and event-driven architectures.

If you enjoy working on scalable systems, are eager to learn, and are passionate about backend development, this role is for you.

Responsibilities
In this role, you’ll:

• Develop, maintain, and optimize backend services that support Twilio Segment’s data platform.
• Implement and enhance APIs and data pipelines to support customer data orchestration.
• Work closely with senior engineers to improve the reliability, scalability, and efficiency of backend services.
• Debug and troubleshoot issues in distributed systems.
• Follow best practices in software engineering, including code reviews, testing, and continuous integration.
• Collaborate with cross-functional teams, including product, design, and infrastructure, to deliver customer-focused solutions.
• Learn and contribute to discussions on backend architecture and system design.

Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of experience writing production-grade backend code in a modern programming language (e.g., Golang, Python, Java, Scala, or similar).
• Strong problem-solving skills and foundational knowledge in backend development.
• Experience working with cloud-based infrastructure (AWS preferred).
• Understanding of designing and building scalable APIs and backend services.
• Ability to debug and troubleshoot issues in distributed systems.
• Strong communication and collaboration skills.
• Eagerness to learn and adapt to new challenges in a fast-paced environment.

Desired:

• Experience working with event streaming technologies (Kafka, Pulsar, or similar).
• Familiarity with database technologies like PostgreSQL, DynamoDB, or BigQuery.
• Knowledge of containerization and orchestration tools (Docker, Kubernetes).
• Exposure to observability tools such as Prometheus, Grafana, or Datadog.
• Experience working in a geographically distributed team.

Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wel