Patient Financial Counselor

The Patient Financial Counselor reviews all inpatient and outpatient accounts, gathers and verifies information related to the determination of third party/insurance information, obtains patient information as appropriate with registration/interviewing process, obtains information related to enrollment of medical assistance plans and process plans for insurance coverage.  This position acts as a liaison between the revenue cycle process, patient, and discharge planning support services.

Work Schedule:

• Day shift, 8:00 a.m.-4:30 p.m. with every fifth weekend.

Required Qualifications:

• High school diploma or equivalent.
• Two years of customer service experience.

Preferred Qualifications:

• Healthcare customer service experience.
• Healthcare registration experience including insurance knowledge, healthcare revenue cycle, or electronic medical record experience (e.g., Epic).

Additional Information:

This is a union 1.0 FTE (80 hours per pay period) day shift position, located in Saint Paul, MN. The full salary range for this position is $21.00-$31.52 per hour, based on experience and internal equity. This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits. Our benefits include medical and dental insurance (which begin on day one of employment), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions is also proud to be a Yellow Ribbon Company.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.