Fragrance and Beauty Account & Education Executive, San Francisco

Fragrance & Beauty Account & Education Executive, San Francisco

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

CHANEL, a leader in the luxury goods industry, seeks an Account & Education Executive to support and develop Multi Brand Retail sales through education and motivation of store sales staff. The Account & Education Executive is responsible for executing of CHANEL business objectives, promotional programming, upholding brand image, and talent development at the store level.

The ideal candidate has a passion for Fragrance and Beauty. Has worked within a Multi Brand Retail and/or Retail environment and has experience managing a significant sales volume. Must have strong communication, coaching, and execution skills.  

What impact you can create at CHANEL:

Business Execution:

• Responsible for executing the business strategies to achieve the Companies business objectives  
• Regularly monitor retail sales and hold Counter team accountable to meeting established retails sales objectives
• Establish a cadence of in store time with both Counter teams and Store leadership to ensure alignment to CHANEL business objectives, sales plans, product launches, and special events
• Partner closely with Counter Manager to develop a client strategy. Focus on attaining new clients and developing a loyal client base
• Foster strong relationships with Retail leadership in order to ensure CHANEL is positioned well within each respective beauty department from a space and location and talent perspective
• Maintain a pulse on market dynamics and trends in order to capitalize on opportunities and ensure achievement of Company objectives
• Plan, communicate, and execute all in-store events in partnership with Regional Director, Education, and other relevant corporate partners
• Responsible for managing a budget and adhering to respective Company policies and procedures (i.e., RSS, T&E, Counter Supplies, etc)

Talent Development:

• Recruit, and develop Counter teams, with a strong focus on succession planning
• Provide orientation training/onboarding for all new hires using company approved platforms and materials
• Leverage fluency in product, service and artistry skills to coach and support Counter Managers and BA’s
• Model behavior with side-by-side coaching on service ritual, application techniques and all facets of the clientele system, specific to each retailer
• Identify learning opportunities and execute focused development plans
• Conduct on-going in-store Education in the region focusing on elevated service, product knowledge, and CHANEL-specific application techniques with clear benchmark improvement
• Champion the use of all education tools, e.g., INSIDE BEAUTY, during seminars (in store or virtual)
• Collaborate with Area Education Director to foster adult learning in the classroom, online and at Point of Sale

Brand Image & Experience:

• Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to your Counter teams
• Responsible for ensuring all merchandising guidelines and visual merchandising elements are properly executed at all stores
• Communicate timely and effectively any counter issues or concerns to Corporate to address any deficiencies
• Keep image as top priority and adhering to all visual standards

You are energized by:

• The history and heritage of The House of CHANEL
• People leadership and development
• Fostering a meaningful client experience centered around inclusion and connection
• Building collaborative partnerships and relationships
• Being comfortable in the middle of complexity and ambiguity
• Multi-tasking within projects in a dynamic, fast paced environment
• Creativity and innovation by testing, learning, and taking new risk

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHAN