Technical Support Engineer

Technical Support Engineer

 

Location: Hybrid or Home-based in the US

 

Position Summary: 

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing, and Sales.

 

Your Day-to-Day: 

• Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
• Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
• Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
• Producing training materials and multimedia materials used to train users in the use of the design software.
• Serving as primary support liaison between Bentley and users.
• Occasionally traveling to user sites to perform training and consulting.
• Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
• Possessing thorough knowledge of the company’s products and other applications used by users.
• Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Keeping users informed of how and when problems are resolved.
• Being involved in any additional follow-up, testing, and troubleshooting.
• Appropriately referring issues to other support and quality assurance areas.
• Promoting and maintaining a high-quality, professional, service-oriented company image among users

 

What You Bring to The Team:

• Civil Engineering degree or equivalent training and experience
• 1-5 years of experience in road, rail, and site design preferred
• Prior experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred
• A Professional Engineer License is highly desirable
• English Language Proficiency
• Excellent written and verbal communication skills
• St