Inside Sales Representative

Dover Precision Components is hiring an Inside Sales Representative for our Cook Compression brand. We deliver performance- critical solutions for rotating and reciprocating machinery across several markets, including oil & gas.  Join our Odessa, TX team and enjoy competitive pay and benefits while being part of a stable, innovative, and growing company!

 

WHAT YOU’LL DO

In this variety- filled role, you will assist customers and the sales team to ensure efficient, accurate and helpful processes and responses related to quotations, purchase orders, shipments, and other sales and customer service-related responsibilities. Inside Sales Representative will take ownership of quote to order process, which includes but is not limited to:  Product and order research, product and order pricing, quote generation and tracking, order generation and tracking, and order expediting. Specifically, the role includes:

• Process external customer request for quotations. Develop and deliver sales proposal based on appropriate pricing methods.  This process could include calculating a list price based on product type and material, a review of comparable price histories, and check/confirm current product costs with procurement or manufacturing engineers.
• Contact design engineering personnel as needed to resolve new product questions or concerns.
• Create quotations within Cook Compression ERP system and distribute to customers. Enter quotation on computer, print and send to customer.  Follow-up with customer as necessary.
• Process purchase orders and carry out contract review process for new/repeat products and/or products returned for repair, rework or warranty claims. Review order for proper part number, quantity, correct pricing customer request date and coordinate special review of Engineering or Quality documentation requirements.
• Contact customers as needed to resolve any issues or obtain any missing information.
• Work closely with accounting personnel regarding new customer information, invoicing problems or credit memos.
• Take initiative to analyze and improve service processes to reduce waste and improve customer experience.
• Facilitate internal meetings across departments as needed, serving as a liaison between the customer/external sales, and relevant Cook functions.

 

WHAT YOU’LL BRING

• Customer Service, Inside Sales or related experience required
• Excellent communication skills, a positive attitude, and an ability to influence others
• Highly organized with track record of exceptional follow-up
• Strong attention to detail and accuracy
• Strong computer skills, with demonstrated proficiency in Microsoft Office products
• Strong sense of urgency
• Proven client relationship and rapport-building skills
• Team player and collaborative

 

ALSO GREAT IF YOU BRING/ PREFERENCES