Container Management Site Manager

Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!

About the Role

Rehrig Pacific is seeking a Container Management Site Manager to lead our Cart Maintenance Program in partnership with our municipal customer. This role is ideal for a hands-on leader who values safety, teamwork, accountability, and excellent customer service.

The Site Manager is responsible for supervising a team of Cart Maintenance Drivers and Yard Technicians while also completing a daily cart service route at a reduced volume. In addition, this role owns P&L responsibility for the site and serves as the primary face of Rehrig Pacific to our customer.

If you thrive in a fast-paced, service-focused environment and enjoy developing people while driving operational results, we’d love to meet you.

Key Accountabilities

Safety Leadership (Top Priority)

• Lead by example and reinforce Rehrig Pacific’s safety culture with a goal of zero accidents
• Drive accountability through BBSOs, monthly safety & DOT training, safety calls, and annual vehicle/trailer inspections
• Ensure daily compliance with Safety & DOT audit standards
• Review Driver DVIRs daily and immediately correct safety issues
• Reinforce safe driving, loading/unloading, and load securement practices every day

Customer Service & Program Excellence

• Provide same-day response to customer calls, emails, and concerns
• Meet or exceed customer work order service standards
• Complete all “Hot Ticket” requests within defined customer parameters
• Communicate service completion results the same day
• Provide weekly inventory updates and proactively communicate projected shortages
• Manage container scrap and warranty processes with full transparency
• Maintain a consistent feedback loop through monthly customer conference calls

Financial & Operational Leadership

• Achieve annual financial targets for the Cart Maintenance Program
• Maintain gross profit levels aligned with yearly goals
• Review monthly Account Comparison Reports and adjust operations as needed
• Partner with the Cart Maintenance Manager on cost concerns and process improvements
• Oversee preventive maintenance programs for all site vehicles and trailers
• Drive Service Operations RMS execution
• Update Key Accountabilities (KAs) and performance metrics for frontline teams

Team Leadership & Development

• Lead, coach, and develop Drivers and Yard Technicians
• Reinforce RPC’s mission, core values, and vision daily
• Partner with National CM Manager and Human Capital to:
  • Identify strengths, growth opportunities, and future leaders
  • Implement onboarding, training, and retention plans
  • Cascade clear KAs aligned with Service Operations goals

Cross-Functional Collaboration

• Maintain open communication with Sales regarding issues and successes