Transactions, Sr. Analyst - (REMOTE)

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in United States.

Who is eXp? 

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:
The Transactions Analyst serves as a key resource at eXp Realty, assisting agents and brokers with their real estate transactions in a virtual environment. This role focuses on ensuring transaction accuracy, compliance, and efficiency while delivering a world-class customer experience. With a collaborative mindset, strong problem-solving abilities, and attention to detail, the Transactions Analyst supports the agent journey and contributes to process improvements that enhance the overall agent experience.

How you will make an impact:

Agent and Broker Support

• Represent eXp Realty as the primary point of contact for agents and brokers, assisting with their real estate transactions in a remote environment.
• Provide expert guidance on transaction-related inquiries, ranging from simple to complex.
• Deliver exceptional customer service by addressing issues with empathy, urgency, and effective problem-solving skills.
• Greet agents and new recruits in the virtual office, educating them on eXp’s services and tools.
• Collaborate with agents and settlement companies to resolve transaction discrepancies and ensure accuracy.

Transaction Processing and Validation

• Review transaction data for accuracy, completeness, and consistency, ensuring compliance with organizational standards.
• Prepare and finalize Commission Disbursement Authorizations and settle transaction files promptly.
• Support transactions for individual agents, large teams (e.g., Mega Teams), and state or geo-based transactions (e.g., CA, FL, TX).
• Organize transaction documents, ensuring alignment between all systems.
• Verify settlement statements to ensure they match enterprise records before finalizing transactions.
• Collaborate with the Brokerage Operations team to review transaction documents and follow up on file statuses.

Compliance and Data Integrity

• Ensure all transactions comply with regulatory standards and internal policies, mitigating potential risks.
• Perform regular quality checks on transaction data to maintain integrity and support audit readiness.
• Maintain detailed, accessible records of transactions for auditing and reporting purposes.

Collaboration and Team Support

• Assist team members with complex transactions and provide support during high-volume periods.
• Actively participate in team problem-solving sessions, sharing insights and best practices.
• Foster a learning-focused environment by sharing updates, process improvements, and knowledge with the team.
• Work independently and collaboratively, contributing to team success and meeting shared goals.

Process Improvement and Efficiency

• Identify inefficiencies within transaction workflows and recommend enhancements to improve agent experiences.
• Participate in pilot programs for new tools or processes, providing feedback to improve usability and efficiency.
• Offer constructive feedback on tools and workflows, helping to streamline transaction processing.

Engagement and Positive Team Culture

• Actively participate in team meetings and updates, staying informed about goals and contributing insights.
• Promote a collaborative, positive work environment by being approachable and supportive of colleagues.
• Recognize and celebrate individual and team achievements, fostering morale and motivation.

Self-Development and Continuous Learning

• Engage in training opport