Director of Learning Technology and Ops

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

AWP SAFETY CORE VALUES

Ownership, Trust, Teamwork

Job Description

POSITION SUMMARY

The Director of Learning and Technology is a senior leadership role responsible for the strategic integration and management of technology to optimize learning and development within an organization. This position bridges the gap between training goals and the technological tools needed to achieve them effectively. 

RESPONSIBILITIES

• Technical Strategy and Implementation:
  • Create and implement technical strategies for learning technologies, incorporating industry standard methodologies.
  • Own the research, implementation and integration of new learning platforms, tools, and systems.
• Platform Management and Administration:
  • Supervise the technical administration, configuration, and maintenance of our Learning Management System (LMS) and other learning technology platforms.
  • Ensure data integrity, security, and optimal performance.
  • Maintain and input LMS content to ensure timely availability of learning materials.
  • Monitor system usage and collaborate with internal stakeholders to ensure content relevance.
• Technical Development and Integration:
  • Use knowledge of relevant programming languages and authoring tools (e.g., Articulate Storyline, TechSmith Camtasia, graphic editing tools and others) to support and train other instructional designers to use available content development tools.
  • Innovate and collaborate with IT resources to automate processes while acting as a liaison between Learning & Development and IT departments for integration projects.
• Technical Support:
  • Provide expert-level technical support to instructional designers, content developers, and end-users for all learning technology-related issues.
• New Technologies:
  • Stay abreast of the latest trends and advancements in learning technologies, evaluating their potential application to improve our learning programs. Experiment with and pilot new tools and approaches.
• Program Management & Development (eLearning)

• Lead direct and dotted line reports, providing direction, coaching, and support for performance and professional development.
• Draft, regularly update, and edit learning content - review workshop presentations, eLearning content, handouts & supporting materials to develop a consistent voice across L&D content that is up to date.
• Set the strategy, framework, and roadmap for learning activities, and ensuring alignment with business objectives and priorities
• Optimize digital training strategies, including e-learning modules and interactive courses, ensuring engagement and knowledge retention.
• Collaborates on additional learning projects and performs other job-related duties as required.

• Operations/Vendor Management
  • Collaborate external vendors for the selection, implementation, and support of learning technology solutions.
  • Oversee collection of usage data across all learning platforms and provide related reports including learning progress, completion rates, and engagement metrics.
  • Oversee multiple projects and partnerships, establishing governance processes to find synergies and opportunities for improvement.
  • Administer budget allocations, including tracking expenses, managing vendor payments, and coordinating invoices.

Qualifications

QUALIFICATIONS/EDUCATION

• Bachelor's degree: In fields like instructional technology, information technology, computer science, or a closely related field.
• Master's degree: Often preferred or may be required for senior positions.
• Relevant experience: Minimum of five years’ experience in educational technology, with leadership/management and supervisory experience required. 

• Proficiency with learning management systems (LMS): Administration, configuration, and troubleshooting.
• Understan